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If you are fully aware of the category of your question, you may choose one of the categories below for frequently asked questions.
Catalogue: General FAQ, HDD FAQ, VGA FAQ, Audio FAQ.
Question (Q&A-124|412): What hiccups might occur if I set the BCLK over 102MHz on Intel's Skylake platform?(4/1/2016)
Answer:1. Some functions will be disabled such as Intel iGPU, CPU Turbo Ratio, AVX and C-state etc.
2. Intel iGPU will be disabled, so please use a discrete VGA card.
3. The CPU temperature may not be read on a few models such as Z170M Pro4S, Z170M-ITX/ac, Z170M Pro4 and Z170M Extreme4.
4. There are certain risks involved with tuning the BCLK. And the results may vary between different configurations.
Question (Q&A-122|406): My Beebox which is using a Realtek Wireless LAN card cannot connect to my router with 2.4GHz band.(12/1/2015)
Answer:Please update the Realtek Wireless driver (v2023.23.1030.2015) from our website from the link below:
Download link: http://www.asrock.com/nettop/Intel/Beebox%20Series/?cat=Download
Question (Q&A-122|404): Under Windows 10 version 1511 (Threshold 2 Build 10586), Z170 Extreme6 and Z170 Gaming K6 series models may not resume from Sleep mode (S3) or enter into Hibernation mode (S4) properly.(12/1/2015)
Answer:Please visit ASRock Download zone and update the BIOS to the following BIOS or later versions.
Download link: http://www.asrock.com/support/download.asp
|Z170 Gaming K6+||P1.90|
|Z170 Gaming K6||P1.90|
Question (Q&A-121|402): How do I reinstall Windows 10 Home 64-bit on a N3150/3050-NUC (Beebox with OS) and activated the OS?(11/1/2015)
After installing the OS, follow the steps below to activate Windows 10 Home 64-bit.
1. Download the "AsrProductKey” tool. http://www.asrock.com/nettop/Intel/Beebox%20Series/?cat=Download&os=Win1064
2. Unzip the tool and launch it.
3. You will receive the product key of your system as shown below.
4. Type "Activation” on Windows search and press enter.
5. Click "Change Product Key” and enter the key which was displayed at step3.
6. After entering the Product Key, the OS will be activated.
Question (Q&A-120|400): My DDR4-2133 DRAM module only runs at DDR4-1866 frequency on Intel 100 series motherboards. How can I fix this?(9/1/2015)
Answer:Please visit ASRock website and download the latest BIOS for your model.
Question (Q&A-119|398): How do I obtain ASRock software i.e. XFast RAM, Fast Boot, Good Night LED, Dehumidifier, Key Master, USB Key, OC DNA on Z170/ H170/ B150 Gaming series M/B?(8/1/2015)
If you'd like to use these tools, please download them from ASRock Live Update APP Shop.
Below is a snapshot of the current ASRock APP Shop.
Question (Q&A-119|397): How do I install CPUs on socket 2011/ 2011-3 motherboards?(8/1/2015)
Step 2. Insert the LGA 2011-3 CPU: Make sure that you locate Pin1 and the two orientation key notches to where they belong, and then carefully place the CPU into the socket.
Step 3. Close the socket: Press down the levers on both sides, and secure them under the retention tab. The protection cover will automatically come off by itself.
Question (Q&A-118|394): When using Intel G3258 CPUs on H81/P81/H87/B85/H91/H97 platforms, I can't install Windows 10. What should I do?(7/1/2015)
Answer:For Intel G3258 CPUs to support Windows 10, please download the following BIOS or later versions with Microcode 19 from the download links on our website.
If your model isn't listed in the table, please visit the beta zone of your model and then update the latest beta BIOS.
Question (Q&A-117|392): How can I improve the Wi-Fi performance of my M8 system?(6/1/2015)
Answer:Please kindly follow the steps below.
Step 1.Update the BIOS version.
Z97-M8 P1.40 or later versions
Z87-M8 P1.70 or later versions
Step 2. Un-install Intel® Smart Connect Technology driver from your system.
Question (Q&A-116|389): My system (AM1/ FM2/ FM2+) won't boot up after 5 long beeps when only a CPU is installed. How do I resolve this problem?(3/1/2015)
Answer:5 long beeps mean that the system couldn't recognize the graphics.
Some AMD CPUs (i.e AMD Athlon/Sempron family CPU) don't have integrated graphics processors.
When these kinds of CPUs are installed, a discrete VGA card is required.
Please visit AMD's official website to check whether your CPU has integrated graphics or not:
Question (Q&A-116|387): After installing two R9 295x2 VGA cards on my X99 platform, the system fails to boot up. How do I fix this?(3/1/2015)
Answer:Please refer to the following steps to update the BIOS from ASRock's website.
|X99 OC Formula||P1.80|
Step 1. Please remove all unnecessary PCI-E devices including 1 R9 295x2 VGA card, and only install one VGA card onto the system as a display output.
Step 2. Boot up the system and then enter into BIOS setup.
Step 3. Please load the BIOS default settings and then save the settings.
Step 4. Enter into BIOS setup and choose "Instant Flash” to upgrade to the latest BIOS
Step 5. After successfully updating the BIOS, please install the second R9 295x2 VGA card onto your system.
Question (Q&A-116|391): If I install two monitors (DVI and D-sub) on FM2A88X Extreme6+ and boot up the system, the system will freeze during Windows 8.1 booting process. How do I solve this problem?(3/1/2015)
Answer:Please download and update BIOS P3.30 or later versions from the following link.
Download Link: http://www.asrock.com/mb/AMD/FM2A88X%20Extreme6+/?cat=Download&os=BIOS
Question (Q&A-115|382): I tried to use Orbweb "Wake On Internet Technology” on H87 Killer, but I couldn't wake up my system after I remotely made my system go to sleep mode. What should I do?(12/1/2014)
1.Please download the Atheros LAN driver ver:126.96.36.1991 here:
2.Please remove the old network driver then install the new one.
3.Make sure that "PCI Devices Power On" is enabled in UEFI SETUP UTILITY > Advanced > ACPI Configuration.
(The UEFI screen is for reference only. The actual screen may differ by model.)
4. Make sure that "Shutdown Wake Up" and "SWOI" are enabled in Device Manager > Network Adapters > Killer e2200 Gigabit Ethernet Controller (NDIS 6.30) Properties > Advanced.
5. Use Orbweb to remotely control the system to sleep or wake.
Question (Q&A-115|384): While 3DMark is running, the system hangs during tests or sometimes gets the error message "process exited unexpectedly”. What should I do?(12/1/2014)
Answer:Please check whether the BIOS option "APCI HPET table” is enabled, or please disable "Systeminfo Scan” in 3Dmark.
For more suggestions about 3Dmark, please refer to 3Dmark FAQ: http://www.futuremark.com/support/3dmark
Question (Q&A-114|378): I've installed all drivers for BayTrail models from ASRock download zone, but there's still one device show "!” in Device Manger. What should I do?.(7/1/2014)
Answer:This issue is related to the requirement of Intel Trusted Execution Engine. Please kindly install Windows Update KB2685811 then install Intel Trusted Execution Engine again.
KB2685811 download Link: http://www.microsoft.com/en-us/download/details.aspx?id=38423
Question (Q&A-114|377): The Bluetooth devices are not recognized properly on ASRock M8 system. How do I solve this problem?(7/1/2014)
Answer:Please update ASRock A-Tuning V188.8.131.52 or later version to fix this issue.
ASRock A-Tuning V184.108.40.206 download link: http://asrock.pc.cdn.bitgravity.com/Utility/A-Tuning/A-Tuning(v220.127.116.11).zip
Question (Q&A-114|376): I've downloaded Intel Management Engine driver ver:10.0.0.1204 for Intel 9 series models from ASRock download zone, but the driver couldn't be installed. It pops up an error message "A required update is missing: Kernel-Mode Driver Framework 1.11 (KB2685811)” during driver installation.(7/1/2014)
Answer:This issue is related to the requirement of Intel ME driver, so please refer to the instruction of error message to install Windows Update KB2685811 before doing Intel ME driver installation.
Please download the update KB2685811 from Microsoft website.
Download Link: http://www.microsoft.com/en-us/download/details.aspx?id=38423.
Question (Q&A-114|375): After installing the Windows Update, KB2962409, Fatal1ty mouse port cannot set the polling rate over 125hz.(7/1/2014)
Answer:Please refer below link to update F-Stream to v2.0.188.
Question (Q&A-112|363): I'm using M.2 SATA3 6.0 Gbps module on Fatal1ty 990FX Killer, is there any tips to maximize the performance?(5/1/2014)
Or, update BIOS to P1.10 or later version, and the system will automatically change the setting for you.
BIOS download link
Question (Q&A-111|361): How to enabled AMD Dual Graphics feature on AMD Platform?(3/1/2014)
Please make sure that you have installed the latest BIOS and two 1866MHz or higher frequency memory modules in dual channel.
Also keep the default UEFI setting of "Dual Graphics" option on [Auto].
BIOS download link: http://www.asrock.com/support/download.asp
Install one AMD RADEON PCI Express graphics card to the PCIE slot.
Connect the monitor cable to the onboard VGA port. Please note that the current VGA driver / VBIOS allows Dual Graphics output from the onboard display only.
For any future update, please refer to our website for further information.
Boot into the OS.
Then please remove the AMD driver if you have any VGA driver installed in your system.
Install the onboard VGA driver from our support CD to your system for both the onboard VGA and the discrete graphics card.
Restart your computer. Right-click the desktop. Click "AMD VISION Engine Control Center” to enter AMD VISION Engine Control Center.
You can also click "AMD VISION Engine Control Center” on your Windows taskbar to enter AMD VISION Engine Control Center.
In AMD VISION Engine Control Center, please choose "Performance”. Click "AMD CrossFire™”.
Click "Enable CrossFire™” and click "Apply” to save your change.
Reboot your system. Then you can freely enjoy the benefit of Dual Graphics feature.
Answer:Please update Intel Smart Connect Technology driver for these devices.
Intel Smart Connect Technology driver download link: http://asrock.pc.cdn.bitgravity.com/Drivers/Intel/SATA/SmartConnect(v18.104.22.1683_PV).zip
How do I solve this problem?
Answer:Please update ASRock A-Tuning V2.0.59 or later to fix this issue.
ASRock A-Tuning v2.0.59 download link
Question (Q&A-107|358): My DN2800MT system gets a distorted screen through the LVDS panel at Windows 7 boot screen. What should I do?(10/1/2013)
Answer:Since the vBIOS requires different settings for Windows 7, you might see such symptoms during booting.
Please flash the corresponding BIOS version for your system from our website:
Question (Q&A-106|355): After I've installed all of the drivers for Z87 OC Formula with Windows 7 64bit OS on a GPT format drive the system cannot be shut down. What should I do?(9/1/2013)
Answer:Please enter Windows safe mode to uninstall Etron USB3.0 driver and update the latest Etron USB3.0 driver.
Etron USB3.0 driver x64 download link
Question (Q&A-106|354): My SD card reader on the Wi-SD box can't detect SD cards. What should I do to make the SD card reader work properly?(9/1/2013)
Answer:Please refer to the guide below to update the firmware of the SD card reader.
Question (Q&A-106|352): I cannot install the VGA driver in the support CD for the integrated graphics of CPU E3-1265L v3. Which VGA driver should I install for CPU E3-1265L v3?(9/1/2013)
Answer:The integrated GPU of E3-1265L v3 is GT1 which is different from other Haswell CPUs, please download VGA driver v22.214.171.124.3272 from the link below and then install it for this CPU.
Windows 7/ Windows 8 32bit download link
Windows 7/ Windows 8 64bit download link
Question (Q&A-106|351): My eSATA device cannot be detected by ASMedia SATA3 controller on Z87 platforms. How do I solve this problem?(9/1/2013)
Answer:Please un-install the original ASMedia SATA3 driver and then install ASMedia SATA3 driver v1.4.1 or later versions from the link below.
Question (Q&A-105|349): My Z87 motherboard has two Intel onboard LANs. How do I setup the Teaming function to combine both onboard LANs?(7/1/2013)
Step1: After installing the motherboard and LAN drivers, restart your computer and then open Device Manager.
Right click on the network adapter and select Properties under Network adapters.
Step 2: Click the Teaming tab, select the Team this adapter with other adapters checkbox, and click New Team.
Step 3: Enter the team name.
Step 4: Select two adapters to include in the team and click Next.
Step 5: Select a team type and click Next. You can read the detailed explanation of each team type below.
On the following dialog box, click Finish to complete the teaming configuration.
Adapter Fault Tolerance:
The team will use the healthiest high-speed adapter as primary adapter; the other adapter is in standby. If the active adapter fails, the secondary adapter takes over.
Adaptive Load Balancing:
Provides transmit traffic load balancing and fault tolerance. The team will analyzes the transmit load on each member adapter and balances the traffic across member adapters
Static Link Aggregation:
A performance technology developed to increase throughput between switches or a server and switch. This is accomplished by bundling or channeling several ports together and showing them as a single link. This increases the total bandwidth.
Switch (or Router) could support Teaming (IEEE 802.3ad LACP) function
IEEE 802.3ad Dynamic Link Aggregation:
An IEEE standard for increasing throughput between switches or a server and switch. This is accomplished by dynamically bundling or channeling several ports together and showing them as a single link using Link Aggregation Control Protocol (LACP). This increases the total bandwidth.
Switch (or Router) could support Teaming (IEEE 802.3ad LACP) function:
Switch Fault Tolerance: Primary adapter will automatically fail over to a standby adapter
Note: If you want the team with double bandwidth, please select Static Link Aggregation or IEEE 802.3ad Dynamic
Step 6: You can see the new team under Network adapters.
(Note: To delete the team, right click on the team and select Properties\Settings\Remove Team.)
Question (Q&A-105|348): I can't update the BIOS via Internet Flash, what should I do?(7/1/2013)
1. Please load default settings for the BIOS and make sure your system is connected to the Internet.
2. If your Internet environment is PPPoE, please enter "Network Configuration item”.
Select "Internet Setting” as "PPPoE” then type in your name and password.
3. You can select the UEFI Download Server nearest to you.
4. If the same problem still occurs, please download and update the latest BIOS from ASRock's website first, then you can update the BIOS via Internet Flash next time.
Download link: http://www.asrock.com/support/download.asp
Question (Q&A-105|346): On an ATX and micro-ATX combo chassis, which mounting holes are required for installing a micro-ATX motherboard?(7/1/2013)
Step 1. Please install copper pillars in the mounting holes located at B, C, F, H, J, L and M.
Step 2. For location R and S, check the screw holes located on the motherboard.
Please install the copper pillars on to your motherboard.
Question (Q&A-103|340): How could I install CPU on socket 115x motherboards?(3/1/2013)
Type A: CPU protection cover on the top of CPU socket.
Step 1. Open the CPU socket without remove CPU protection cover: Disengage the lever by pressing it down and sliding it out of the hook. At this time, you do not have to remove the protection cover.
Step 2. Insert the 115x-Pin CPU: Make sure locate Pin1 and the two orientation key notches, then carefully place CPU into the socket.
Step 3. Close the socket: Press down the load lever, and secure it with the load plate tab under the retention tab. The protection cover will automatically come off by itself.
Type B: CPU protection cover in CPU socket.
Step 1. Open the CPU socket: Disengage the lever by pressing it down and sliding it out of the hook.
Step 2. Remove CPU protection cover: Attach your index finger to the upper edge of the PnP Cap. Use your thumb to remove PnP Cap (Pick and Place Cap) from the CPU socket by lifting the cap tab.
NEVER remove PnP Cap as pictured on the above. Incorrect removal of the PnP cap may cause damage to the CPU socket contacts.
Step 3. Insert the 115x-Pin CPU: Make sure locate Pin1 and the two orientation key notches, then carefully place CPU into the socket.
Step 4. Close the socket: Press down the load lever, and secure it with the load plate tab under the retention tab.
Question (Q&A-102|337): My system freezes when I'm using Windows 7 Photo Viewer on VisionX, what's wrong?(2/1/2013)
Answer:Please update AMD's 12.11 VGA driver from ASRock Beta zone.
Question (Q&A-102|338): After installing VirtuMVP V2.1.221 utility I cannot use my printer, what's wrong?(2/1/2013)
Answer:Please uninstall the previous VirtuMVP utility and install VirtuMVP 2.1.223 from ASRock's website.
Question (Q&A-101|333): Why can't the system detect my HDDs when I'm installing Windows XP?(1/1/2013)
Answer:There are various possibilities that cause this issue, please refer to the following suggestions to check your system.
1. Please make sure your HDDs' SATA power cable and SATA cable are connected with the motherboard.
2. Enter the BIOS setup screen, scroll to the advanced page and enter Storage Configuration, set SATA mode to [IDE].
If you want to install Windows XP under [AHCI] mode, due to Windows XP requirements, you'll need to pre-install the SATA driver first, please refer to the following FAQ for further details.
3. If you have already tried the suggestions above, please change your SATA cables or SATA ports for verification.
Question (Q&A-100|328): Should I update the Intel INF driver to version 126.96.36.1995 under Windows 7?(12/1/2012)
Answer:We recommend you to use the Intel INF driver in our support CD or ASRock's website.
If you want to reinstall your system, please install the Intel INF driver 188.8.131.525 before installing other drivers from the support CD.
Question (Q&A-100|329): I get an error message whenever I'm installing the Intel VGA driver downloaded from ASRock's website. How can I install it properly on VisionX series?(12/1/2012)
Question (Q&A-99|326): I want to use TRIM function for RAID. Which system supports TRIM for RAID 0?(11/1/2012)
Answer:According to Intel documents, for a system to support Trim for RAID 0 it must meet the following conditions.
1. Please check whether your SSD supports TRIM function.
2. Intel 7-Series Express Chipset-based motherboard.
3. Windows 7 (Windows 8 will support Trim for RAID 0 in the future)
4. RAID 0 volume combined by SSD drives.
5. Intel Rapid Storage Technology software 11.0 version or later.
6. Intel SSD Toolbox 3.1.1 version or later.
Question (Q&A-99|325): I've installed Windows 8 on VisionX, why can't I use my Bluetooth device after resuming from sleep mode?(11/1/2012)
Answer:Please update the Bluetooth driver for Windows 8 from ASRock's website.
Question (Q&A-98|323): Does my motherboard support Windows 8?(10/1/2012)
Answer:Please refer our website for Windows 8 support list.
If your model is not listed on Windows 8 support list, please kindly try inbox driver first.
Or go to chipset vender website to download the chipset driver.
♦ Intel website
♦ AMD website
♦ Nvidia website
♦ Realtek website
♦ Via website
♦ Broadcom website
♦ Etron website
♦ NEC website
If you got any further issues, please contact ASRock TSD
Question (Q&A-97|319): I can not enter LSI MegaRaid 9240-8i RAID ROM with ASRock X79 platform, how could I do?(8/1/2012)
When system boot up, please press to enter LSI RAID ROM.
After setup finish, in order to restore bootable devices, please enter BIOS again and load BIOS default.
Step 1: Download Intel Smart Connect driver from our website:
Step 2: Install the driver and reboot system.
Question (Q&A-96|317): My system failed to recognize the VGA card and show d6 on Dr. Debug.(6/1/2012)
Answer:Since there are some VGA cards with incorrect information in vBIOS (Video BIOS), please contact your VGA card vendor or update motherboard BIOS to latest version from our website: http://www.asrock.com/support/download.asp
If you have any question, please contact ASRock TSD.
Question (Q&A-95|312): What are the basic requirements for Intel Smart Response Technology?(5/1/2012)
Answer:According the Intel document, for a system to support Intel Smart Response Technology it must have the following:
• Intel® Z68/Z77 Express Chipset-based desktop board
• Intel® Core™ i3/i5/i7 Processor in the LGA 1155 package
• System BIOS with SATA mode set to RAID
• Intel Rapid Storage Technology software 10.5 version release or later
• Single Hard Disk Drive (HDD) or multiple HDD's in a single RAID volume
• Solid State Drive (SSD) with a minimum capacity of 18.6GB
• Operating system: Microsoft Windows Vista 32-bit Edition and 64-bit Edition, Microsoft Windows 7 32-bit and 64-bit Edition.
For more information, please refer to the user guide of Intel Smart Response Technology:
Question (Q&A-95|316): How to install OS on over 2.2TB RAID volume on ASRock 970/990FX motherboard?(5/1/2012)
Step 1: Flash BIOS to latest version.
Step 2: Connect all HDDs then do below settings:
Set [SATA Mode] as [RAID Mode]
Change [Onboard RAID 3TB+ Unlocker] to [EFI Compatible ROM]
The options are located in BIOS > [Advanced] > [Storage Configuration]
Then press F10 to save settings.
Step 3: Press F11 during boot up and choose boot to [Built-in EFI Shell].
Step 4: Key in "drvcfg”, and you will see the information like below:
Drv[4E] Ctrl[B5] Lang[eng]
Step 5: Key in "dh [Drv number]”, for example: key in "dh 4E”.
Step 6: Key in "drvcfg –s [Drv number] [Ctrl number]” to enter Raid Utility.
For example: key in "drvcfg –s 4E B5”
Step 7: Choose [Logical Drive Main Menu] to set up Raid Drive.
Step 8: Choose [Logical Drive Create Menu] to create a Raid Drive.
Step 9: Choose [Usable Physical Drive List] to select Raid HDD.
Step 10: Press Space on keyboard to toggle checkbox.
Step11: Choose [Ld Size setting], and key in the Raid size.
Step12: After set up Raid size, please click [Start to Create]
Step13: Press "F10” to Exit Utility.
Step14: During reboot, please press "F11” to enter Boot Menu.
Choose UEFI: CD/DVD Drive
This option only shows on Windows7 64bit and Vista 64bit OS.
Step 15: Follow Windows Installation Guide to install OS.
Please load latest SATA RAID driver ver.3.3.1540.22 during OS installation from our website
Step 16: Install latest drivers from ASRock website.
Question (Q&A-95|313): I cannot finish the AXTU installation under Japanese Windows7, what can I do?(5/1/2012)
Answer:Please install the AXTU v0.1.216 or later for Japanese Windows 7.
AXTU v0.1.216 download link: http://asrock.pc.cdn.bitgravity.com/Utility/AXTU/AXTU(v0.1.216).zip
Question (Q&A-94|310): Why I execute Cyberlink MediaEspresso 6.5 utility under Windows7 with add-on VGA, system will hang up. How could I do?(4/1/2012)
Answer:If you also install Virtu MVP utility, please update latest Virtu MVP from below link:
Windows7 32 bit: http://asrock.pc.cdn.bitgravity.com/Drivers/all/Others/LucidVirtu_Win7(v2.1.111_32Bit).zip
Windows7 64bit: http://asrock.pc.cdn.bitgravity.com/Drivers/all/Others/LucidVirtu_Win7-64(v2.1.111_64Bit).zip
Question (Q&A-94|311): When I play Blu-ray disc with Vision 3D, it will get error massage, and can not play. How could I do?(4/1/2012)
Answer:Please follow below steps to update ODD F/W from this link: http://asrock.pc.cdn.bitgravity.com/Drivers/Special/QAB3WIN.zip
1. Download and unzip the file.
2. Double click "QAB3_WIN”.
3. After update success, please restart the system.
Question (Q&A-93|308): I can not copy the file successfully when using XFast USB under Windows XP. How could I do?(3/1/2012)
Answer:Please download and install XFast USB v3.02.30 from below link:
Question (Q&A-93|307): After updating Internet Explorer 9 on PV530, PV530-ITX, PV530A or PV530A-ITX, Internet Explorer won't work normally. How do I solve this problem?(3/1/2012)
Answer:Please un-install the original VGA driver and then install the latest VGA driver ver:24.15.01f or later version from beta zone to try.
PV530 beta zone link: http://www.asrock.com/mb/overview.asp?cat=Download&os=Beta&Model=PV530
PV530-ITX beta zone link: http://www.asrock.com/mb/overview.asp?cat=Download&os=Beta&Model=PV530-ITX
PV530A beta zone link: http://www.asrock.com/mb/overview.asp?cat=Download&os=Beta&Model=PV530A
PV530A-ITX beta zone link: http://www.asrock.com/mb/overview.asp?cat=Download&os=Beta&Model=PV530A-ITX
Question (Q&A-92|306): Does my ASRock 6-series motherboards support Intel Ivy Bridge CPU?(2/1/2012)
Please follow below steps to update correspond BIOS, drivers and Utilities.
Step 1: Check BIOS version.
Please check below table and update BIOS since or higher version.
If you have the same or a higher BIOS version on your motherboard, there is no need to update the BIOS and you can skip step 2.
|Fatal1ty Z68 Professional Gen3||P2.10|
|Z68 Extreme3 Gen3||P2.10|
|Z68 Extreme4 Gen3||P2.10|
|Z68 Extreme7 Gen3||P2.10|
|Z68 Pro3 Gen3||P2.10|
|Fatal1ty P67 Performance||P2.10|
|Fatal1ty P67 Professional||P3.10|
|P67 Extreme4 Gen3||P2.10|
|P67 Pro3 SE||P2.10|
There are two ways to check BIOS version.
1. Boot up your system and press [F2] or [Delete] when ASRock boot logo showing up, you can find the BIOS or UEFI version in the main screen as below.
2. Or find the sticker on BIOS ROM chip as below, you can check which BIOS version implemented when motherboard produced.
Step 2: Updating the BIOS
A), If you have a Sandy Bridge CPU or if you can borrow one from a friend then you can easily update the BIOS yourself.
Please download BIOS from above table, and update BIOS.
For further instructions please click on the "How to update” icon in the corresponding row.
B), If you do not have a Sandy Bridge CPU and you cannot borrow it, please contact the dealer where you bought from to update the BIOS for you.
That is the second fastest option to get your board to support the Ivy Bridge CPU.
If that is not possible then please contact ASRock Technical Support for further help.
Note: If you use a USB flash drive to update BIOS, after new BIOS image has been written to the chip, please press any key to restart system. At this moment, please do not remove the USB flash drive. Intel ME firmware update procedure will proceed automatically if it is required.
Note: Please only use the BIOS image offered on ASRock website.
Step 3: Update suitable Intel HD graphics driver from ASRock website
How to update Intel HD graphics driver:
1. Please unzip and open the folder to execute "setup”.
2. Follow Intel driver installer to install the graphics driver.
3. After the installation has finished you will see below message, please restart your system at this moment.
Step4: Install the correct version of Intel Management Engine from ASRock website:
How to update Intel Management Engine:
1. Please unzip and open the folder to execute "setup”.
Route: Enter Intel ME8 folder-> ME8_1.5M_184.108.40.2061-> Installers-> ME_SW-> Choose "Setup”.
2. Follow Intel driver installer to install the ME driver.
3. After the installation has finished, you will see below message. Please click on "Finish”.
Step 5: Install Intel Smart Connect driver for Microsoft Windows7/7 64 bit. OS.
Step 6: Update ASRock AXTU Utility.
Please update new AXTU version on ASRock website.
Step 7: Replace CPU to Intel Ivy Bridge.
Question (Q&A-91|305): How do I set ASRock XFast LAN works with Teaming function?(1/1/2012)
Step 1. Please remove all LAN cable from your system.
Step 2. After finish the procedure of OS installation, please insert the support CD and install all system drivers and XFast LAN
Step 3. Please download the teaming driver from following link and install it.
Broadcom teaming driver download link:
32-bit OS : http://asrock.pc.cdn.bitgravity.com/Drivers/All/Lan/Broadcom_Teaming_Win7_Vista_XP(v220.127.116.11).zip
64-bit OS : http://asrock.pc.cdn.bitgravity.com/Drivers/All/Lan/Broadcom_Teaming_Win7-64_Vista64_XP64(v18.104.22.168).zip
Step 4. Under OS, right click XFast LAN icon and select options -> Settings
Step 5. In Traffic Shaping page, set all options to [No] except BASP Virtual Adapter
Step 6. Please refer to the SOP for setting Broadcom Teaming function.
Broadcom Teaming setup SOP: http://www.asrock.com/support/note/BroadcomTeamingSOP.pdf
Step 7. Please enter Network Connections and cancel the selection of [cFos Speed for faster Internet connections (NDIS 6)] for Local Area Connection and Local Area Connection 2.
Step 8. Restart system once and connect both LAN cables back to system.
Question (Q&A-91|304): How do I install Ubuntu 11.10 on Vision 3D Series (Sandy Bridge)?(1/1/2012)
Step 1. Add " nomodeset" parameter before installing. (a space, then nomodeset)
Step 2. When you boot for the first time from HDD after installation, please press shift when booting up until the GRUB menu shows up.
Step 3. Press "e" to edit the option. Replace "quiet splash" with "nomodeset".
Step 4. Press Ctrl+X to continue booting process.
Step 5. Connect to Internet and start updating drivers for the graphic card.
[System Settings] > [Hardware] > [Additional Drivers] > Activate [NVIDIA accelerated graphics driver]
Question (Q&A-90|300): I want to use OCZ RevoDrive PCI-E SSD add-on card on X58 platform, what should I setup in BIOS?(12/1/2011)
Answer:Please flash BIOS to the latest version and make sure [PCIE Max Payload Size] is set to [128B] in BIOS.
You can find the option in BIOS -> [Advanced] -> [PCIE Max Payload Size]
BIOS download link: http://www.asrock.com/support/download.asp
Question (Q&A-89|299): How do I pre-install the SATA RAID driver on X79 chipset motherboard?(11/1/2011)
Please unzip the SATA RAID driver which downloaded in Step1 and put the SATA RAID driver in USB flash drive.
Please click "Load Driver” when selecting hard drive in Windows installation.
Choose the folder downloaded in Step1.
RSTe_f6_iaStorA_2008R2_32 is used for 32-bit operating system.
RSTe_f6_iaStorA_2008R2_64 is used for 64-bit operating system
Select the SATA RAID driver for "Intel(R) C600 Series …." as below picture and click next to install the OS.
Question (Q&A-89|298): If my mouse or keyboard works abnormally under BIOS, how do I solve this problem?(11/1/2011)
Answer:Please kindly update the latest BIOS from below link or beta BIOS from Beta Zone for testing.
BIOS download link: http://www.asrock.com/support/download.asp
Question (Q&A-89|296): How could I enable 3D feature on ASRock Vision 3D and ION3D system?(11/1/2011)
We use below for example:
3D TV: Samsung UA46C7000WM 46”
Play back software: Power DVD10 v10.0.2025.52
Play back content: Step UP 3D blu-ray
1. Please follow below steps to setup under OS.
A. Please install all drivers on SCD before following steps in this setup guide.
B. Please right click on desktop, and enter NVIDIA Control Panel.
C. Select "Setup Stereoscopic 3D task” in NVIDIA Control Panel, and check to "Enable Stereoscopic 3D”
D. If it's the first time for you to setup 3D feature, the system may lead you to run Setup Wizard. Please follow the instruction and finish the Setup Wizard.
E. After finishing the Setup Wizard, please enter Display > Change Resolution, set the resolution to "HD, 3D” with proper solution and "Refresh rate”.
We set it as "1080p” and 24Hz during our tests.
F. Click "Apply” to save the changes.
2. Please follow below steps to setup your PowerDVD10
A. Click on the arrow right next to the "3D” icon on PowerDVD10 to start 3D Display Configuration.
B. Set the proper type of your monitor / TV in Display Device. As shown in picture below, we select 120Hz Time-sequential 3D LCD for example.
Note: Please note that different monitor/TV/content may have different settings; please check user manuals of your monitor / TV/content for further details.
C. Then you can play the 3D content.
Question (Q&A-87|295): Etron USB3.0 ports could not detect my USB3.0 devices with JMicron IC, what should I do?(9/1/2011)
Answer:Please follow the steps below,,
1. Please update your Etron USB3.0 driver v0.104 from the link below,
2. Please contact JMicron and ask them to help you with firmware update.
You could contact JMicron with information below,
Please kindly inform JMicron the driver version (v0.104) you are using for their reference.
Question (Q&A-88|291): When I install ATI HD6670, HD6570, and HD6450 on A75/A55 series motherboards, there is no display output from VGA card. What can I do?(9/1/2011)
Answer:Please update latest BIOS form our website.
Download link: http://www.asrock.com/support/download.asp
Or, enter BIOS > North Bridge Configuration, and set [Dual Graphics] to [Disabled].
Question (Q&A-88|293): I would like to test the VT-d feature. Do you have an SOP for it?(9/1/2011)
Answer:Please download SOP of VT-d test from the link below for reference,
※ System requirements are listed below,
i. 2048MB or larger of RAM (Minimum system requirements of VMWare)
ii. K-series CPU does not support VT-d
Question (Q&A-88|292): I would like to use WD SmartWare software for system backup, but when ASRock Xfast USB is enabled, WD Smartware does not work. What can I do?(9/1/2011)
Answer:Please uninstall original Asrock XFast from your system, and update latest XFast from below link:
Question (Q&A-85|285): I have installed all the drivers from support CD, but I could not enable the Intel Smart Response Technology on my Z68 motherboard. What should I do?(5/1/2011)
Z68 Extreme4: Z68 Extreme4
Z68 Pro3: Z68 Pro3
Z68 Pro3-M: Z68 Pro3-M
After doing so, please follow the steps below to setup Intel Smart Response:
Step 1. Before booting up the system, please make sure to connect your HDD to supported SATA ports.
For Z68 Extreme4, please connect to the ports as shown below.
These ports are from Intel PCH chipset, which support Intel Smart Response Technology.
Please note that, for Z68 Pro3 or Z68 Pro3-M, all the SATA ports are supported.
We recommend users to connect your HDD to SATA3 ports if your HDD is SATA3 spec.
Please DO NOT connect SSD to the system at the moment.
Step 2. Please press F2 or DEL to enter BIOS > Advanced > Storage Configuration.
Step 3. Please set SATA mode to [RAID Mode] as shown below
Step 4. In RAID ROM screen, HDD status should be "Non-RAID Disk”
Step 5. Please install OS in SATA HDD, after installation, please shut down your system and connect SSD to SATA ports listed above.
Step 6. Please install Intel Rapid Storage Driver (10.5.0.1027)
Step 7. After installation is completed, reboot the system and open Intel Rapid Storage Technology.
Step 8. Choose "Accelerate”, and click "Enable acceleration”
Step 9. You could change the default settings as you want it, then click "OK”
Step 10. You could see the Smart Storage Caching is enabled as shown below:
Question (Q&A-84|283): I am an owner of AD425PV3/AD525PV3. I could not get any display after booting up my system; I could see CPU fan and power fan are spinning but no display, what should I do?(4/1/2011)
Answer:Please download the latest BIOS from the links below first,
Please follow the steps from below link to update your BIOS, SOP of BIOS update:
Question (Q&A-83|282): Why can't my iPhone4 be recognized by Etron USB3.0 controller?(3/14/2011)
Answer:Please download Etron USB3.0 driver version 0.96 and update it for your system.
Etron USB3.0 driver ver.0.96 download link as below.
Question (Q&A-82|276): I connect Vision 3D with TV via HDMI cable, but cannot hear any audio playback after system resume from suspends. What do I do?(1/14/2011)
Answer:Please download and install new VGA driver 266.35 from following link.
Question (Q&A-82|275): How do I connect the CIR receiver which bundle with H67M-GE/HT?(1/14/2011)
The pin header mark in red is required to connect.
The properly connecting USB front panel cable with CIR header as below picture.
Step2: Please connect CIR receiver to USB front panel before booting up system.
Step3: Enter BIOS setting screen and make sure the CIR controller is setting at [Enabled] (Advanced -> Super IO Configuration –> CIR Controller -> [Enabled])
(If you didn't see the CIR Controller option in BIOS, please shut down your system and plug CIR receiver to another USB port on front panel then try again)
Step4: Enter Windows, Execute ASRock support CD and install CIR Driver (it would be listed at the bottom of driver list)
Note: Please connect the CIR receiver to USB front panel before you boot up system.
Question (Q&A-81|274): How to use the PCIE locker on my motherboard?(12/30/2010)
1. Before VGA card is installed, please move locker horizontally to the right side.
2. After install VGA card, please move the locker back to the position.
1. Install VGA card vertically to PCIE slot.
2. To remove VGA card, please move the PCIE locker as shown below.
1. Install VGA card vertically to PCIE slot.
2. To remove VGA card, please move the PCIE lock as shown below.
1. Install VGA card vertically to PCIE slot.
2. To remove VGA card, please push PCIE lock as shown below:
1. Install VGA card vertically to PCIE slot.
2. To remove VGA card, please push PCIE lock as shown below:
1. Install VGA card vertically to PCIE slot.
2. To remove VGA card, please take up the VGA card vertically.
Note: If the lock is not present, it will not affect the quality of the connection.
Question (Q&A-81|273): Why the MarvellTray.exe dialog box always show up while system boot into Windows® 7 x64 every time?(12/30/2010)
Answer:Since the user account security level setting under Windows® 7 64-bit.
After you update the Marvell driver and Utility to new version, this dialog box will not show up as before.
Please follow the steps as below to update Marvell driver and Utility.
1. Please uninstall Marvell driver and RAID utility which has installed on your system.
2. Please download and update Marvell driver and Utility by following link.
Marvell SATA3 driver ver:22.214.171.1241 download link:
Marvell RAID Utility ver:126.96.36.1999 download link:
Question (Q&A-77|260): Can I use water cooling as my CPU fan?(11/21/2009)
Answer:We recommend use Intel® or AMD® stock cooler instead of water cooling. It has better air flow in the chassis.
Question (Q&A-77|259): Does my motherboard support Windows® 7?(11/21/2009)
Answer:Please refer our website for windows7 support list.
Website link: http://www.asrock.com/news/events/2009win7/index.asp
If your models are not listed on Windows® 7 support list, please kindly try inbox driver first.
Or go to chipset vender website to download the chipset driver.
Intel® website: http://downloadcenter.intel.com/Default.aspx
AMD® website: http://support.amd.com/us/gpudownload/Pages/index.aspx
NVIDIA® website: http://www.nvidia.com/Download/index.aspx?lang=en-us
Realtek website: http://www.realtek.com.tw/downloads/
VIA® website: http://www.via.com.tw/en/support/drivers.jsp
If you got any further issues, please contact ASRock TSD :
Question (Q&A-77|261): After installing windows7 on ALiveNF7G-GLan or N68PV-GS I installed all the windows7 driver from the website, why I still get an exclamation mark on "co-processor” in device manager?(11/21/2009)
Answer:ALiveNF7G-GLan: Please update your BIOS to P1.40 or later from this link:
N68PV-GS: Please update your BIOS to P2.00 or later from this link:
Question (Q&A-76|257): Why my P55 chipset motherboard cannot boot up, the Dr. Debug LED display shows error code "E8".(10/22/2009)
Please insert your DRAM in this slot for the first priority.
Question (Q&A-74|253): After I selected EZ OC to higher frequency option in ION330. There will be no post image or get black screen. How can I do?(8/11/2009)
Answer:Please kindly refer to the following suggestions:
First, push the power button for three times.
Please power on the ION330 then off it for three times.
Press during post screen and go into BIOS to load BIOS defaults.
If you still have black screen, please try to clear CMOS.
Please open the upper chassis and remove the DVD-OM device.
Question (Q&A-74|251): With ION330, Under Windows® XP, I can not wake up system from S3 and S4 by USB keyboard mouse, why?(8/11/2009)
1.Please download a registry from the link as below,
For Asia: http://asrock.pc.cdn.bitgravity.com/Drivers/others/NVUSBS3.zip
For EU: ftp://europe.asrock.com/drivers/others/NVUSBS3.zip
For US: ftp://www.asrock.com/drivers/others/NVUSBS3.zip
2.Referring to the picture, please double click on the file NVUSBS3, and click YES.
After the registry is complete, a window may shows up, please press OK and RESTART your computer.
3.Referring to the picture, double click on Keyboard and Mouse in START -> Control Panel.
4.Referring to the picture, move to Hardware tags as 1. and 3., click on Properties as 2. and 4.
5.Referring to the picture, move to Power Management tag as 1. and 3.
Check Allow this device to bring the computer out of standby in BOTH Keyboard and Mouse windows, as 2. and 4.
6.Now it's available for you to bring your computer from S3 and S4 with your USB keyboard and mouse.
Question (Q&A-73|249): I installed Vista x64 sp1 on ALiveNF6G-GLAN, but I cannot shut down my system after I execute the "sysprep” program under operating system. What do I do?(6/25/2009)
Please refer to below steps to install the HDD driver:
1. Please download the driver and save the driver to floppy disk, USB driver, CD or DVD.
HDD driver download link : http://www.asrock.com/mb/download.asp?Model=NF6-GLAN&s=AM2
2. Click "Load driver” icon at the "Where do you want to install Windows?” stage.
3. Then click "OK”
4. Check the icon and click ”Brows”
5. Then choose the driver from the source which you saved.
6. Select the HDD driver and click "Next” to install the driver.
Question (Q&A-71|246): When I use Vista 64bit SP1 OS, the [Event viewer] in the OS shows
Kernel-Proessor-Power error, but the OS works fine. How can I solve this error in the [Event viewer]?(2/27/2009)
Answer:Please check the BIOS setting.
A)-> If you use Intel® CPU, please [Enable] the [Intel® Speedstep ™ tech] option in
B)-> If you use AMD® CPU, please [Enable] the [Cool'n'Quiet] option in the BIOS
C)-> If your CPU not support [Intel® Speedstep ™ tech] or [Cool'n'Quiet] function,
please contact ASRock TSD from the link:
Question (Q&A-69|243): I use a Samsung SATA optical device (SH-203) on ALiveNF6P-VSTA. How do I get the system to work under Windows® XP properly?(11/27/2008)
Answer:Please update NVIDIA® 10.3.0.21IDE driver.
You are able to download the driver from following link.
Question (Q&A-68|240): How should I make my SATA HDD working with "Hot Plug" function properly on my ALiveNF6P-VSTA / ALiveNF6G-GLAN / NF6-GLAN motherboard?(10/23/2008)
Answer:Under Windows® XP, please install NVIDIA® all in 1 driver ver. 1107 to support Hot plug function. The NVIDIA® all in 1 driver ver.1107 is available at:
Under Windows® Vista™, please install NVIDIA® all in 1 driver ver 1520 to support hot plug function. The NVIDIA® all in 1 driver ver. 1520 is available at:
Question (Q&A-68|239): I want to use a Phenom CPU with NVIDIA® 7600 and 7800 series AGP VGA card on AM2NF3-VSTA or ALiveDual-eSATA2 under Windows® XP. Is there any point for attention?(10/23/2008)
Answer:If you adopt AMD® Phenom™ X4 AM2+ CPU on AM2NF3-VSTA or ALiveDual-eSATA2 with NVIDIA® 7600 and 7800 series AGP VGA card under Windows® XP, please install AGP gart driver 3.77. The AGP gart driver is in NVIDIA® all-in-1 driver package. You are able to download the driver from following link.
Question (Q&A-67|236): I am a 939Dual-VSTA user. At first, my onboard audio works fine with integrated audio driver under Vista™. After updating to Vista service pack 1, my onboard audio does not work anymore. Can you help me?(9/5/2008)
Question (Q&A-67|235): My P45 motherboard has two onboard LANs. How do I set the Teaming function and combine both onboard LANs to be a team with more bandwidth in my system?(9/5/2008)
Then, please refer to following steps to set "Teaming function"...
1. Install RtkTeaming driver ver.188.8.131.52 from Motherboard Support CD
(/Driver/Teaming/ RtkTeaming 184.108.40.206…)
(When installing teaming driver, system will show below warming message. Please choose "Continue Anyway" and keep installing driver.)
2. After installing driver, please open "Teaming Utility" in Programs. (Start > Programs > Realtek > Teaming Utility >…)
3. Click "Teaming" item and then press "Create Team" button.
4. Key in Team Name and choose "Link Aggregation \ LACP (802.3ad)" for Settings.
5. Select two available onboard LAN cards and then press "OK" button (After pressing "OK" button, system will show below warming message. Please choose "Continue Anyway".)
6.After doing above settings, system will auto create a new Local Area Connection
Then, you will find the "Speed" column of new Local Area Connection will show 2.0Gbps.
Question (Q&A-66|234): My motherboard is with NVIDIA® Geforce 7050/6150/6100 chipset. I use the VGA driver 175.19 from NVIDA website under Windows® XP SP1. After installing the driver, I get 640X480 4bit color under Windows® XP. But using the driver from your support CD, it has no problem.(7/31/2008)
Answer:We recommend using the driver provided by ASRock. We tested it on our products to make sure it has the best compatibility and stability. If you still want to use the VGA drivers from NVIDIA® website, please update to Windows® XP service pack 2. It is able to solve this problem.
Question (Q&A-66|233): I use Intel® CPUs, why the Vcore sometimes is lower than the value in the BIOS?(7/31/2008)
Question (Q&A-64|227): How do I get my onboard LAN to work properly?(4/28/2008)
Answer:Here are some suggestions:
1.Make sure the "Onboard LAN" option was enabled in BIOS.
2.Make sure the LAN driver was installed properly. Please check it in "Device Manager".
3.Update the BIOS of your motherboard to the latest one.
4.Try the newer LAN driver from ASRock or chipset vendor's website.
5.Change another LAN cable. (For Gigabit LAN, please make sure your LAN cable could fully work with Gigabit LAN.)
6.Reinstall the operating system.
Question (Q&A-64|228): My motherboard is ALiveNF6P-VSTA / ALiveNF6G-VSTA (MCP61 chipset). I'm encountering some problems with SATA HDD when installing the drivers of the motherboard under Windows® Vista™. What should I do?(4/28/2008)
If you want to install the Windows® Vista™ with non-RAID mode:
Install the SATA driver v998 from support CD during the installation of Windows® Vista™.
The driver path in support CD is
Support CD/Drivers/ SATA2/ nVIDIA/ Vista64_Vista(112)/ IDE/ WinVista/ sata_ide.
You can also download the SATA driver v998 from ASRock website and save it to a floppy diskette, USB flash drive or CD/DVD disk.
Then install the SATA driver v998 from floppy diskette, USB flash drive or CD/DVD disk during the installation of Windows® Vista™.
If you want to install the Windows® Vista™ with RAID mode:
Please refer to the NVIDIA RAID installation guide.
Question (Q&A-62|224): I use the ASRock WiFi card as software AP. However there are some APs around my place; how do I change the channel of the software AP to avoid the interference?(2/14/2008)
1.Click "Setup" to go into "Wireless Network properties.
3.Choose the channel you want. (suggest to choose the channel 1 or 6 or 11, these channels are less interference with others)
4.Click "Finish" to finish the setup.
Question (Q&A-61|221): My motherboard is 4Core1600Twins-P35/4Core1600P35-WiFi(+). I want to overclock my FSB 800 CPU. Are there any tips to increase the overclocking capability of my system?(1/14/2008)
(Download: http://www.asrock.com/support/download.asp?Model=P35 )
Secondly, please adjust the FSB jumper setting on the motherboard according to the following instructions (this will set the DRAM: FSB (frequency) to 1:1)
After doing the above steps, you may set the "Overclock Mode" to [Manual] in the BIOS>Advanced> CPU Configuration and then adjust the "CPU Frequency" to overclock your system.
Question (Q&A-61|218): When I install AMD® Phenom CPU on ALiveNF6G-VSTA, I found Windows® Vista™ shows yellow " ! " mark on PCI Express standard Root Port in Device Manager. What do I solve it?(1/14/2008)
Answer:Please kindly update BIOS P2.20 or later for ALiveNF6G-VSTA to solve the problem.
BIOS Download: http://www.asrock.com/mb/download.asp?Model=ALiveNF6G-VSTA#bios
Question (Q&A-60|216): If I use a Phenom CPU on ALiveNF7G-HD720p, I am not able to change resolutions of onboard VGA over 1088x612(32bit color) under Windows® XP. How do I solve this?(12/19/2007)
Answer:Please update VGA driver to version 163.86. The driver 163.86 is available from ASRock Web Site.
Question (Q&A-60|215): I'm using the AMD® AM2 Athlon 64X2 5000+ Black Edition CPU. The ratio of this CPU is unlocked. I would like to overclock it by adjusting the ratio. But after adjust the CPU ratio in BIOS and boot into the Windows, the ratio of this CPU does not change. What should I do?(12/19/2007)
Question (Q&A-58|211): Does onboard VGA of ALiveNF7G-HDReady / ALiveNF7G-HD720p support resolution 1600x1200 through DVI output?(10/2/2007)
Answer:Yes, please update onboard VGA driver to 162.22 for Windows® Vista™ 32-bit / Vista™ 64-bit and 163.51 for Windows® XP / 2000. The drivers are available from following link.
Question (Q&A-58|210): I want to install Windows® Vista™ 32-bit / Vista™ 64-bit OS on AM2NF3-VSTA / ALiveDual-eSATA2. Is there any point for attention?(10/2/2007)
Answer:If you plan to install Windows® Vista™ 32-bit / Vista™ 64-bit OS on this motherboard, please read below instructions and limitation carefully. For Windows® 2000 / XP / XP 64-bit OS, there is no such limitation.
Question (Q&A-57|208): I install Windows® Vista™/Vista™ 64bit on 4Core1333-FullHD / ALiveXFire-eSATA2 with AHCI/RAID mode. After installing the ATI Catalyst VGA driver which downloads from ATI website, the system will become abnormal while resume from Sleep or Hibernate. Is there any way to fix the problem?(9/10/2007)
Answer:If you meet this symptom, please kindly reinstall "ATI All in 1 Driver" from Motherboard Support CD. Or download the "ATI All in 1 Driver" from ASRock website. ( http://www.asrock.com/support/download.asp )
Question (Q&A-56|206): I am using a 4 / 6 / 7.1 channels speaker on AM2NF3-VSTA. Why do only 2 channels work under Windows® Vista™?(8/3/2007)
2. To have the 4/ 6/ 8 channels speaker work normally, it needs to do some settings in Windows® Vista™. Please refer to following steps.
(1)Please double click the "CM6501 Sound Configuration" icon at the Taskbar.
(2)Set the System Input as "2 CH".
(3)Set the Analog Output as corresponding channels that you have.
Abnormal display: (black blocks)
Answer:Please update the VGA driver to v22.00.01e for fixing this problem. Here are download pages of VGA driver.
Question (Q&A-55|203): I use an external USB HDD on ALiveNF7G-HD720P/ALiveNF7G-HDready. I feel that the speed of USB is slower. Is there any method to improve it?(6/25/2007)
1.Open Notepad and type following registry entry.
3.Double click this file to add the information to the registry.
Question (Q&A-54|201): My motherboard is ConRoe1333-DVI/H R2.0. Are there recommended memory configurations for my motherboard?(4/25/2007)
Answer:Please refer to page 17 of user's manual.
Recommended Memory Configurations (DS: Double Side, SS: Single Side)
|DDRII_1 (Yellow Slot)||DDRII_2 (Orange Slot)||DDRII_3 (Yellow Slot)||DDRII_1 (Orange Slot)|
|1 memory module||DS/SS||x||x||x|
|2 memory modules||DS/SS||x||DS/SS||x|
|2 memory modules||x||DS/SS||x||DS/SS|
|3 memory modules||SS||SS||DS/SS||x|
|4 memory modules||SS||SS||SS||SS|
These two TRANSCEND memory modules can only be supported under the following conditions:
|DRAM VENDOR||SIZE (MB)||TYPE||CELL VENDOR||CELL NO.||SINGLE SIDE / DOUBLE SIDE|
2. If you plan to install two above memory modules, it is recommended to install them either in the set of yellow slots (DDRII_1 and DDRII_3), or in the set of orange slots (DDRII_2 and DDRII_4).
3. This motherboard does not support three or four above memory modules.
Question (Q&A-52|196): My onboard audio is Realtek HD audio. In the Windows® Vista™, I can't use Sound Recorder to record the audio. What should I do?(3/19/2007)
1.Install Realtek HD Audio driver from motherboard Support CD. Or download the Realtek HD audio driver from ASRock website.
2.Plug in your recording devices (Microphone or other devices) to the Line-in port (or Microphone port), and then the recording device will show up "Line In" (or "Microphone") icon. Please kindly refer to below image. (Control Panel > Sound > Recording)
Before plug in the recording devices:
After plug in the recording devices:
3.Reopen the Sound Recorder to record the audio.
But the Realtek Audio Manager always recognized my headphone as 2CH speaker after I restarted the operating system (picture2).
What should I do?(1/16/2007)
Answer:Please refer to the following steps to set up the Realtek Audio Manager correctly.
1.Please remove all audio I/O (Headphones, Speakers, Microphone...) from the motherboard.
2.Please go to Realtek Audio Manager and set the "Audio I/O" you want.
4.Please plug your audio I/O back.
5.Restart your system.
Question (Q&A-50|191): When my computer is in standby mode, I can not resume from USB devices. Can you help?(1/16/2007)
Answer:This is due to the design of Windows® XP system. You may refer to the Microsoft® Knowledge Base:
If you want to resume from USB devices, such as USB mouse, remote control, you may directly install the registry file below:
http://www.asrock.com/support/download/ResumeUSB.ZIP and then restart your computer.
Question (Q&A-49|13): I am using the AMD® AM2 rev.G CPU. But the system always stops at POST after I turn on the system. I can't go into the operating system. What should I do?(12/19/2006)
1.Please press the "F2" key continuously right after turn on the system until it goes into the BIOS setup.
2.Please disable the "Cool'n'Quiet" function in BIOS setup.
3.Press "F10" key to save configuration changes and exit setup.
4.You can start to update the BIOS now.
How to update BIOS?
BIOS download page.
Question (Q&A-49|189): I have AM2NF6G-VSTA/ALiveNF6G-DVI motherboard. The onboard LAN does not work properly under Windows® Vista™. How can I solve this?(12/19/2006)
Please flash BIOS to P1.70 or later for AM2NF6G-VSTA and P1.60 or later for ALiveNF6G-DVI.
Or please refer following steps to re-write MAC address under Windows® Vista™.
Step1: Check MAC address.
When system boot up, press "F2" to enter BIOS setting.
Boot-> "Boot settings Configuration" -> set "Boot From Onboard LAN" to "enable".
Press "F10". System will restart.
Please "F11" and select "NVIDIA Boot Agent".
Then you will see MAC address, pls. record it with no space for later usage.
Step2: Boot system into Window Vista
Right click "Computer" and click "Properties"
Click "Device Manager"
Right click "Networking Controller" and click "Properties".
Choose "Network Address" in "Advanced " folder.
Write "MAC Address" which got from step1 into Value item.
Then click "OK".
Question (Q&A-49|188): I am using an AMD® AM2 rev.G CPU on AM2V890-VSTA/ ALiveSATA2-GLAN. I have enabled the "Cool'n'Quiet" in BIOS setup, installed the "K8 CPU driver" from support CD and chosen the "Minimal Power Management" in OS, but the Cool'n'Quiet function still does not work. What can I do?(12/19/2006)
Answer:First, please make sure that if your CPU supports the Cool'n'Quiet function.
Second, please download the new "AMD® Cool'n'Quiet Driver" from the following website and install it. It will activate the Cool'n'Quiet function properly.
Question (Q&A-48|187): I have 939Dual-SATA2 / 939Dual-VSTA / 939A8X-M / K8A8X-M / K8Upgrade-1689/K8Combo-Z motherboard. When using Nvidia 7600GS/6600LE/6800GS/7800GS "AGP" card, I am not able to install the VGA card driver. How can I solve this?(11/19/2006)
Answer:This problem will occur on some AGP cards which does not use native AGP chip, but use native PCI-E chip with an "PCI-E to AGP Bridge" to become AGP interface.
Please set "AGP P2P Deep Fifo" to [Enable] in the BIOS. (Advanced>Chipset Settings>AGP P2P Deep Fifo)
It may need to upgrade the BIOS for this option:
P1.60 or later
P2.10 or later
P2.10 or later
P2.40 or later
|K8Combo-Z||P2.70 or later|
Download page: http://www.asrock.com/support/download.asp
Question (Q&A-46|182): I'm using the Core 2 Duo E6XXX CPU and DDRII 533/667 RAM on 775Dual-VSTA motherboard. But the system is very unstable. Sometimes it gets blue screen or fail when installing the Windows® XP or some applications. How do I fix this problem?(9/19/2006)
- Please set the "DRAM Frequency" as "[333MHz (DDRII 667)]" in BIOS setup if you use DDRII 667 RAM. (BIOS/ Advanced/ Chipset Configuration/ DRAM Frequency)
- Please enable the "Flexibility Option" in BIOS setup if you use DDRII 533 RAM. (BIOS/ Advanced/ Chipset Configuration/ Flexibility Option)
- If the problem still remains, please update the BIOS to P1.80 or later version.
Question (Q&A-45|179): My motherboard is AM2XLI-eSATA2. How do I install Windows® XP on SATA HDD in AHCI mode?(8/18/2006)
- Enter "SATA Operation Mode" in BIOS setup to set the option to [RAID].
- Insert the ASRock Support CD into your optical drive to boot your system.
- During POST at the beginning of system boot-up, press key, and then a window for boot devices selection appears. Please select CDROM as the boot device.
- When you see the message on the screen, "Do you want to generate Serial ATA driver diskette [YN]?", press .
- Then you will see these messages,
Please insert a diskette into the floppy drive.
WARNING! Formatting the floppy diskette will lose ALL data in it!
Start to format and copy files [YN]?
Please insert a floppy diskette into the floppy drive, and press .
- The system will start to format the floppy diskette and copy SATA drivers into the floppy diskette.
- Restart and enter "SATA Operation Mode" in BIOS setup to set the option to [AHCI].
At the beginning of Windows® setup, press F6 to install a third-party SCSI or RAID driver. When prompted, insert a floppy disk containing the ULi® RAID driver. After reading the floppy disk, the driver will be presented. Select the driver to install according to the mode you choose and the OS you install.
Question (Q&A-44|178): My motherboard is ConRoeXFire-eSATA2. When booting from support CD to make SATA floppy image driver disk, it stop with a message. What should I do?(7/21/2006)
2 Then type "satafd". Press "enter".
3.Insert floppy disk. It will start to generate the SATA floppy disk.
Or please download the driver from ASRock Web Site and copy to floppy diskette.
Question (Q&A-44|176): I use 775VM800/P4VM800/K7S41GX/K7S41 motherboards. Do these models support 1440x900 resolution?(7/21/2006)
Answer:If your board is 775VM800, please update BIOS to P1.50 or later version.
If your board is P4VM800, please update BIOS to P1.60 or later version.
If your board is K7S41GX, Please update BIOS to P2.50 or later and VGA driver to 3.73 or later version.
If your board is K7S41, Please update BIOS to P2.30 or later and VGA driver to 3.73 or later version.
VGA Driver for K7S41 / K7S41GX: http://www.sis.com/download/agreement.php?id=155931
Question (Q&A-43|175): How do I use 4 SATA HDDs to build system in RAID0 mode on K8SLI-eSATA2, 939SLI-eSATA2 and 939SLI32-eSATA2?(5/24/2006)
Answer:If you want to build a system in RAID 0 mode with 4 SATA HDDs, please follow below steps:
1.Enter the BIOS and set "SATA Operation Mode" to RAID mode.
BIOS -> Advance -> IDE Configuration -> SATA Operation Mode -> RAID
2.Set "eSATAII Support" to Disable.
BIOS -> Advance -> IDE Configuration -> eSATAII Support -> Disable
3.Press "F10" to save and exit.
4.When you boot up system, press "CTRL+ A" to go into ULI RAID Utility screen, and choose "Create RAID 0 Stripe X4 for Performance" option to build a RAID system with 4 SATA HDDs.
You could refer BIOS SETUP UTILITY of user manual to adjust BIOS setting.
K8SLI-eSATA2 user manual page 42.
939SLI-eSATA2 user manual page 43.
939SLI32-eSATA2 user manual page 41.
Question (Q&A-43|174): If I use Conroe 1066-CPU on 775Dual-VSTA. What kind of memory should I use?(5/24/2006)
Answer:If the BIOS version is P1.00, we recommend to use DDR400 and DDRII667 memory module; however, BIOS version is P1.10 and later can support DDR400, DDRII533 and DDRII667, so if you will use DDRII533 modules on your system, we suggest you update bios to P1.10 or later version.
Question (Q&A-42|171): I am using Geode NX CPU on ASRock K7S41 / K7S41GX / K7VT4A Pro / K7VT6-C / K7Upgrade-600 series motherboard.
How do I set FSB jumper for my CPU?(4/21/2006)
Answer:The FSB of Geode NX CPU (1750,1500) is 266MHz. Please remember to adjust the FSB_SEL jumper to FSB 266MHz while using a NX CPU.
Question (Q&A-40|165): I have installed total 4GB memory on my motherboard. However, it can only recognize around 3GB or less. How should I do to recognize 4GB totally?(2/17/2006)
Answer:Please refer the description Q4 of Q&A-20.
This limitation applies to most chipsets & Windows® XP 32-bit version operating system.
If you want to get 4GB memory for your system, below two conditions must be required:
1. The memory controller which supports memory hole(memory remap) functionality is used. The latest chipsets like Intel® new chipset, or other chipsets and AMD® K8 CPU architecture can support the memory hole(memory remap) function.
2. Windows® XP Pro X64 Ed. (64-bit) or other OS which can address more than 4GB memory.
Question (Q&A-39|162): I use a Samsung HD080HJ (P80SD) 80GB SATA II HDD on K8Upgrade-NF3. After installing Nvidia all in one driver from the support CD, it takes a little bit long time to boot into Windows® XP. How could I solve this problem?(1/16/2006)
Answer:Please follow below steps to update Nvidia IDE driver:
1. Under Windows® XP, please go to "Control panel" and choose "Add/Remove program" to remove the Nvidia IDE driver.
2. Please download the new Nvidia IDE driver from http://asrock.pc.cdn.bitgravity.com/Drivers/Special/NVIDIA_4.84IDE.zip
3. After driver download is completed, please install the new IDE driver for your system.
Question (Q&A-38|159): When I use an Athlon 64 X2 Dual Core CPU on 939A8X-M / K8COMBO-Z / K8Upgrade-1689, the AGP display card does not run at AGP mode. How should I fix this problem?(12/19/2005)
Answer:Please update the ULi AGP driver to 2.3 or higher.
1. Uninstall the driver of your display card and the older version of ULi AGP driver.
2. Install the new ULi AGP driver
3. Install the driver of your display card.
You can find the new ULi AGP driver on the download pages of those models in ASRock website.
Question (Q&A-37|156): I am a K8NF4G-SATA2 / 939NF4G-SATA2 user. Is it possible that I can adjust the onboard VGA shared memory to 256MB?(11/18/2005)
Answer:In BIOS SETUP, the Maximum onboard VGA shared memory option is 128MB. If you want to set it to 256MB, please install 512MB or greater system memory and set the onboard VGA option to "Auto" in BIOS SETUP. Then the VGA driver will dynamically allocate the shared memory size to 256MB.
Question (Q&A-36|152): How do I use "Boot from Network" function on ASRock motherboard?(10/17/2005)
Answer:Please press F2 when power on, enter the BIOS setting menu. Select the screen "Boot". Go to the sub screen "Boot settings Configuration". Set the item "Boot From Network" to "Enable". Press F10 to save the setting and reboot.
After restart, press F11 and select Network as the boot device. Or press F2 and enter the sub screen "Boot Device Priority" in BIOS "Boot" screen to change the boot priority of Network.
Question (Q&A-35|151): I use an AMD Sempron 2500+ 64bit CPU with K8Upgrade NF3/ K8 Combo-Z/ K8Upgrade-VM800/ K8Upgrade-PCIE/ K8Upgrade-1689/ K8A8X-M motherboard. According to the specification of the boards, it supports CPU Vcore adjustment and CPU multiplier setting functions. However, the "Processor Voltage" and "Processor Multiplier" options are showed as gray in BIOS, I can't change it. Why?(9/20/2005)
Answer:According to AMD CPU specification, some of AMD 754 pin Sempron 64bit rev. E CPUs (e.g. Sempron 64bit 2500+, 2600+ and 2800+) have only one allowable state on CPU Vcore, so if user plugs in this kind of CPU, the "Processor Voltage" and "Processor Multiplier" options will be shown as gray and cannot be adjusted in BIOS.
Question (Q&A-34|148): I am using P4Dual-915GL/ 775Dual-915GL. After updating the VGA driver from 220.127.116.1143 to 18.104.22.16899, the maximum memory allocated for graphics became 192MB. Why?(8/24/2005)
Answer:The capacity of maximum memory allocated for graphics is controlled by Intel VGA driver. The Intel VGA driver-22.214.171.12499 only supports the maximum memory allocated for graphics 192MB.
Answer:Please refer to our download site to download the latest VIA RAID driver. This new released driver can solve this problem.
Question (Q&A-33|147): I use PCI Express VGA card on my ASRock motherboard. My operation system is Windows 98SE / ME. In "Device Manager", there are two "Display Adapter Controllers" in "Display Adapters" option. What should I do?(7/15/2005)
a. Please enter "Device Manager" and you will see "Standard Display Adapter (VGA) and "Standard PCI Graphics Adapter (VGA)" in the "Display Adapters" option.
b. Please Choose "Standard Display Adapter (VGA)" and right-click "Remove".
c. After removing the device, please reboot your system. Then, you will only see "Standard Display Adapter (VGA)" in "Display Adapter" option.
d. Please start to install your PCIE VGA card driver.
How do I fix this problem?(7/15/2005)
First, copy the patched kernel (vmlinuz-2.4.20-8-ide) into floppy disk. Then, select one of the cases applies to your situation below.
(a)Clean install the Red Hat Linux 9.0.
Before exiting the installation of Red Hat Linux 9.0, press ++ to enter console mode. Then skip the case (b) to proceed.
(b)Use the kernel in existing Red Hat Linux 9.0 system.
Make sure the first boot device is CD_ROM in your system BIOS, then put the installation CD 1 into CD-ROM. When booting the installation CD, type the following command when the "boot:" message appears on the screen.
linux rescue / press enter /
Then follow the instructions, and select the partition that the existing Red Hat Linux 9.0 is located in the "system to rescue" window. Then it will enter the console mode after a while.
After entering the console mode, run the following commands.
# cd /mnt/sysimage / press enter /
# mount /dev/fdo mnt / after type this command, insert the floppy and press "enter" /
# cp mnt/vmlinuz-2.4.20-8-ide boot/ / reading the floppy for a while /
# vi boot/grub/menu.lst / press enter and it will enter /mnt/sysimage/boot/grub/menu.lst file /
Under /mnt/sysimage/boot/grub/menu.lst file press "A" to enter insert mode.
Add the following lines into /mnt/sysimage/boot/grub/menu.lst file.
title Red Hat Linux (2.4.20-8) IDE-patched / press enter /
root (hd0,0) / press enter /
kernel /vmlinuz-2.4.20-8-ide ro root=LABEL=/ / press enter /
initrd /initrd-2.4.20-8.img / press Esc to leave insert mode /
Press Esc to leave insert mode and type the command below.
:w! / press enter to save file /
It will appear the message "boot/grub/menu.lst" 24L, 802C
Then, reboot system and enter the "Red Hat Linux (2.4.20-8) IDE-patched" kernel. The problem would not happen again.
Question (Q&A-32|142): I used Sempron 2600+/2800+ CPU with K8Upgrade-760GX / K8Combo-Z. The specification of the boards can support CPU Vcore adjustment and CPU multiplier setting functions. But in the BIOS setting, this option is showed as gray and can not change the setting. Why?(6/23/2005)
Answer:We found some of Sempron 2600+/2800+ which lock the Vcore and multiplier. It is not able to change the CPU setting even we have the option in BIOS. Please leave this option as default setting.
Question (Q&A-32|143): I have a P4i65PE motherboard. The SPEC of P4i65PE supports "Bypass Access Technology (BAT)" on ASRock website. How do I get this function to work?(6/23/2005)
Answer:If you want to use Bypass Access Technology, the configuration of your system has to conform to the following conditions:
1.FSB 800 CPU
2.DDR 400 memory
3.BIOS version P1.10 or higher
Please refer to our website to download the BIOS.
If your configuration conforms to these conditions, please enter BIOS setup => Advanced => Chipset Configuration to enable "Bypass Access".
Question (Q&A-32|141): I would like to use a big capacity Hard Disk on ASRock motherboard. I wonder how large of capacity can ASRock motherboard support at most?(6/23/2005)
Answer:ASRock motherboards support 48-bit LBA mode hard drive. At present, ASRock motherboards have no limitation for the capacity of Hard Disk, so you can use over 127GB or 137GB Hard Disk on them.
If you want to get a full capacity under Windows XP/2000, please make sure that your operating system can support 48-bit LBA mode. Please refer to the following link:
Question (Q&A-31|138): My Windows® 98SE / ME system is built by K8 Combo-Z / 939A8X-M / K8Upgrade-1689 / K8A8X-M. I found the latest released BIOS which was added a new option-SATA Operation Mode. Can I use the BIOS for my system?(5/15/2005)
Answer:Before flashing to the latest BIOS, please update your LAN driver to the latest one (3.10a or newer version). Please refer to our download site to find the latest LAN driver.
Question (Q&A-30|135): According to the specification of P4Dual-915GL/775Dual-915GL on ASRock website, it can support up to 224MB VGA shared memory. Where can I adjust the VGA shared memory size?(4/8/2005)
Answer:Intel 915GL chipset supports Dynamic Video Memory Technology (DVMT). DVMT will dynamically allocate VGA memory based on system needs and is not user configurable.
For further information, please refer to Intel website:
Question (Q&A-29|132): I use a HT CPU and an ASRock motherboard which supports Hyper-Threading. How do I know if my system is working under Hyper-Threading?(3/21/2005)
If you see only one figure of CPU Usage History, it means that the system is not working under Hyper-Threading. (Please refer to the following picture).
Question (Q&A-29|131): When I use a Maxtor 250GB hard drive on my ASRock motherboards, the operating system Windows® 2000 or XP only recognizes 128 GB or 137GB. How should I fix this problem?(3/21/2005)
Answer:Please download "Maxtor Big Drive Enabler" from Maxtor website: http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=Maxtor_Big_Drive_Enabler&vgnextoid=535d8b9c4a8ff010VgnVCM100000dd04090aRCRD to fix the problem.
Question (Q&A-28|127): My motherboard is P4Dual-915GL. In the manual, it said the AGI Express slot is PCI Express x4. Can I use other PCI Express x1/x2/x4 devices, like PCI Express LAN card or RAID card, on AGI Express slot?(2/18/2005)
Answer:We have tested x1 PCI Express LAN card on P4Dual-915GL. It is able to work on ASRock AGI Express slot.
Question (Q&A-28|128): When I run the PC game, "The Lord of the Rings-The return of the king", on ASRock P4Dual-915GL based system, it would show an error message "Could not find with the required capabilities...". What should I do?(2/18/2005)
Answer:Please refer to following INTEL website to download the patch file, and then follow the steps to update the file
Question (Q&A-27|125): I want to install Linux Red Hat 9.0 with HT CPU on my P4i65GV. After installation completed and entered into OS, there are two kinds of OS for choosing: 2.4.20-8smp, and 2.4.20-8. When entering into OS 2.4.20-8smp and selecting shut down, it will not shut down properly. How should I solve the problem?(1/18/2005)
Answer:All ASRock motherboards support ACPI. Since Red Hat 9.0 is APM mode O/S, please refer to http://www.asrock.com/support/Download/P4i65GV.asp to download special BIOS which supports APM. After special BIOS updated, please type the command "Linux apm=power_off" at the beginning of Linux Red Hat 9.0 installation.
Question (Q&A-27|124): If I use only one 128MB memory on the ASRock board with integrated VGA (ex. K7VM3, K7S41/GX, etc...), what share memory size should I choose?(1/18/2005)
Question (Q&A-26|119): My motherboards are K7VT4A+ and K7VM3. During the POST, it shows "Mac address are invalid in both CMOS and DMI. Press F1 to resume”. What should I do?(12/15/2004)
Answer:Please try to install your CD-ROM, CD-RW, DVD-ROM, or DVD-RW to primary IDE (IDE1, blue connector) and install your hard drive to secondary IDE channel. If you still encounter problem, please download the tool to rewrite the MAC address from:
Question (Q&A-24|117): I'm using K7VT4A+. From the specification on the website, this model supports FSB 333 MHz CPU. However, I found a FSB 400 MHz FSB jumper setting on the PCB of the motherboard. Can this motherboard support FSB 400 MHz CPU?(10/15/2004)
Answer:K7VT4A+ does not support FSB 400 MHz CPU. The FSB 400 MHz jumper setting is an overclocking mode and for testing only. For system stability, it is not recommended to set the FSB jumper at FSB 400 MHz.
Question (Q&A-23|112): My ASRock motherboard supports Hybrid Booster. Is Hybrid Booster a utility to install? Where can I get it?(9/14/2004)
Answer:The Hybrid Booster features supported on each models are a little different.
Please go to http://www.asrock.com/mb/index.asp and find the specification of your motherboard and check the exact features supported.
Actually, Hybrid Booster is a combination of several features which have already been provided with the motherboards.
1. CPU Multiplier: Adjusted by setting onboard FID jumpers.
2. CPU Vcore adjustment: Adjusted by setting BIOS setup option.
3. CPU Frequency Stepless control: Adjusted by setting BIOS setup option.
4. AGP/PCI Frequency control: Adjusted by setting BIOS setup option.
5. ASRock U-COP: Hardware feature, no need to be adjusted.
6. Boot Failure Guard: BIOS feature, no need to be adjusted.
Please refer to http://www.asrock.com/feature/HybridBooster/HybridBooster.html for detailed explanations.
Question (Q&A-23|111): I use 3.2G/3.4GHz CPU on P4i65GV / P4i48 / 775i65GV. But CPU speed shows 2.8G? How do I fix it?(9/14/2004)
Answer:Because you use the new CPU and it is necessary to update the microcode for CPU support. Please update to the latest BIOS.
Question (Q&A-22|107): The FSB jumper setting table of K7VT4A+ on the PCB silk screen on the board is different from the description in the installation guide. Which is correct?(8/16/2004)
K7VT4A+: Support FSB 200/266/333/400 (User Guide P.13)
Jumper Setting 200MHz: FSB_SEL0 : 1_2 、FSB_SEL2 : 1_2
Please move the jumper cap to FSB_SEL0 : 1_2 and FSB_SEL2 : 1_2
Jumper Setting 266MHz: FSB_SEL1 : 2_3 、FSB_SEL2 : 1_2
Please move the jumper cap to FSB_SEL1 :2_3 and FSB_SEL2 : 1_2
Jumper Setting 333 MHz：FSB_SEL0 : 2_3 、FSB_SEL2 : 1_2
Please move the jumper cap to FSB_SEL0 : 2_3 and FSB_SEL2 : 1_2
Jumper Setting 400 MHz：FSB_SEL1 : 1_2 、FSB_SEL2 : 2_3
Please move the jumper cap to FSB_SEL1 : 1_2 and FSB_SEL2 : 2_3
Question (Q&A-22|106): Does my ASRock K7 motherboard, which supports Athlon XP FSB 333 MHz CPU, support AMD® Sempron CPU?(8/16/2004)
Answer:Yes, all ASRock motherboards, which support Athlon XP FSB 333 MHz CPU, would support AMD® Sempron CPU by updating the BIOS. Also ASRock K8S8X motherboard would support AMD® Sempron CPU by updating the BIOS. Please refer to ASRock web site for more information. http://www.asrock.com/support/CPU.asp
Question (Q&A-22|108): My motherboard is GE PRO-M2. After installing MR modem driver, there is an exclamation mark on modem device under device manager. How do I solve it?(8/16/2004)
Answer:Please download the MR driver Ver.12.03.0026 from ASRock Web Site and try again. http://www.asrock.com/mb/download.asp?Model=GE%20PRO-M2
Question (Q&A-22|110): My motherboard is SiS chipset based motherboard and the driver of AGP PCI to PCI is version 1.16a or 1.13.03 installed. After updating the Windows XP to service pack 2, there is an exclamation mark in AGP driver of device manager. What should I do?(8/16/2004)
Answer:If you see an exclamation mark in AGP driver of device manager, please simply reinstall the SiS AGP PCI to PCI driver from ASRock support CD or web site again.
Question (Q&A-21|104): My motherboard is K7S8X. When I connect my HDD on primary IDE with jumper setting at master and AOpen DVD\CD-RW combo drive on primary IDE with jumper setting at slave, it takes more than 1 minute to login Windows XP. How can I solve this problem?(7/12/2004)
Answer:To solve this issue, please connect the HDD on primary IDE with jumper setting at master and AOpen DVD\CD-RW combo drive on secondary IDE with jumper setting at master. Or you can update the motherboard's BIOS to version 2.40 or later to solve this http://www.asrock.com/mb/download.asp?Model=K7S8X#bios
Question (Q&A-21|105): I have an ASRock INTEL ICH5 south bridge based motherboard (P4i65GV, P4i48..). In BIOS setup---IDE Configuration---Onboard IDE Operate Mode, there are two options "Enhanced Mode" and "Compatible Mode". Which one should I select? What is the difference between them?(7/12/2004)
Answer:Please select [Compatible Mode] if you are using legacy OS (Windows ME / 98SE) with both IDE and SATA devices. If you are using legacy OS (Windows ME / 98SE) with IDE device only, please select [Enhanced Mode]. If native OS (Windows 2000 / XP) is used, please select [Enhanced Mode] no matter you are using either IDE and SATA devices or IDE device only.
When [Enhanced Mode] is selected, the next option will be "OnBoard IDE Controller".
You may enable either the primary IDE channel or the secondary IDE channel. Or you may enable both the primary and the secondary IDE channels by selecting [Both]. Set to [Disabled] will disable the both. Configuration options: [Disabled], [Primary], [Secondary], [Both].
When [Compatible Mode] is selected, the next option will be "Combined Mode Option".
It allows you to select between [Pri IDE + SATA] and [SATA + Sec IDE]. If it is set to [Pri IDE + SATA], then the secondary IDE will not work. Likewise, if it is set to [SATA + Sec IDE], then the primary IDE will not work.
Question (Q&A-20|102): Why is my 4GB of memory reported as about 3.5GB by the system if the chipset of the motherboard support to 4GB Memory size?(6/11/2004)
Answer:Under the current PC memory addressing, there is a memory area just below 4.0 GB which is reserved permanently. The maximum DDR memory support is actually about 3.5GB rather than 4GB. This limitation is caused by the current PC architecture in which the missing 0.5GB of memory addresses are reserved for PCI I/O space, AGP aperture mapping space, and other onboard device I/O space. Thus although the chipset datasheet may claim memory support for up to 4GB, the system actually only offers about 3.5GB with four 1GB DDR DIMMs installed. 32 bit processors only support 4GB of address space.
Question (Q&A-20|101): There is an annoying noise when I was playing music on my P4AL-800(M) system. Is there any way to improve it?(6/11/2004)
Answer:Please install ALi LAN driver from motherboard bundled support CD or download ALi LAN driver directly from ASRock website to eliminate the noise.
Question (Q&A-19|98): My motherboard is P4i45D+ and I used FSB 800 CPU with ASUS V9520MAGIC/T/64 (or PIXELVIEW GF4-TI4200-8X-NVG28A/64M) VGA card. When I play 3D games, the appearance is lag. Why?(5/15/2004)
Answer:It is running at over-clocking mode when using a P4 with front side bus 800 MHz CPU on P4i45D+. Thus, when playing 3D games or running 3D applications, it may not be so smooth. This is normal, and it will not affect other functions.
Question (Q&A-19|97): I'm using INTEL Prescott CPU on ASRock motherboard. After the system works for a while, I realize that the sound of the CPU fan is getting louder. What's wrong?(5/15/2004)
Question (Q&A-19|95): How do I enable the Athlon 64 Processor's "Cool'n Quiet" throttling functionality on K8S8X?(5/15/2004)
Answer:Please install AMD Athlon(tm) 64 Processor Driver under O/S. Enabling Cool'n Quiet involves installing a software package in the case of Windows ME and 2000 or a processor driver in the case of Windows XP. Once installed, the power management settings can be configured through the Control Panel. In the case of an Athlon 64 CPU, the CPU will run at slow speed when there is minimal loading. Additionally, the CPU core voltage is reduced to low voltage also. When the loading increases, the clock frequency will be increased in increments of the CPU speed, depending upon the load.
Question (Q&A-19|94): How do I install AMD Athlon(tm) 64 Processor Driver under Windows XP on K8S8X?(5/15/2004)
- Right-click on "My Computer" and select "Properties".
- Select the "Hardware Tab" and click on the "Device Manager" button. There should be a device section named "Processors" with a processor device.
- Right-click on the processor device, and click on "Update Driver".
- Select "Install from a list or specific location (Advanced)", and click "Next".
- Select "Don't search, I will choose the driver to install", and click "Next".
- Click "Have Disk", "Browse..." to the installation files from support CD (E:\Drivers\CPU_DRIVER\XP\XP\English) and click "OK".
- Ignore the warning about "This driver is not digitally signed!" by clicking on "Next".
- A box will appear: "The wizard has finished installing the software for AMD Athlon(tm) 64 Processor". Click "Finish" to complete the installation.
Question (Q&A-18|93): My ASRock motherboard can support Prescott CPU. If I want to use Prescott CPU, is there anything I need to notice?(4/15/2004)
Answer:Prescott CPU needs more powerful power supply than Northwood CPU. Please use a 400W(or higher) power supply with Prescott CPU. We also recommend to use following vendors' power supply：Delta、FSP、Seventeam、Macron、Snake、AcBel Or please consult the suggestion of this website.
Question (Q&A-18|91): I bought a new large size (80GB) HDD. After I installed it to my ASRock M/B, the BIOS only recognized it as a 32GB HDD. How can I get the full capacity of the HDD?(4/15/2004)
Question (Q&A-18|89): My on-board LAN is not working, I found that the MAC address of my on-board LAN is 00-00-00-00-00-00 or FF-FF-FF-FF-FF-FF. What's wrong?(4/15/2004)
Answer:The MAC address of the on-board LAN is erased. After updating the BIOS or clearing the CMOS, please boot up the system and enter the BIOS setup. After loading the BIOS default, please exit and save changes. Failing to do so may cause the MAC address disappeared. If the MAC address is gone, please contact ASRock technical support engineer for help. ( http://www.asrock.com/general/Contact.asp )
Question (Q&A-17|88): My motherboard is P4S61. If I connect the hard drive and non-UDMA CD-ROM on the same IDE channel, I can not install Windows® XP. What can I do?(3/15/2004)
Answer:Please try the latest BIOS from http://www.asrock.com/mb/download.asp?Model=P4S61&s=478 or connect the hard drive and CD-ROM to two different IDE channels.
Question (Q&A-17|85): When I try to create the SATA driver floppy diskette for my K7S8XE+ / P4S55FX+, the free DOS program seems stop with unknown reason. What should I do now?(3/15/2004)
Answer:Please download the "K7S8XE+ / P4S55FX+ SATA driver for floppy disk" file from ASRock Web Site.
After downloading, please unzip the file and save it to the floppy diskette directly.
Question (Q&A-16|83): When I play some video or audio media files through my IDE optical devices (CD-ROM and DVD-ROM). I feel that the video/audio playback is not smooth. What should I do?(2/17/2004)
In Windows 2000/XP, assuming that your IDE optical device is connected on secondary IDE channel as master drive,
- Right click the "My computer" icon, select "Properties". Then, select "Hardware"----"Device Manager".
- In "Device Manager", select "IDE ATA/ATAPI controllers"----double click "Secondary IDE Channel".
- In "Secondary IDE Channel Properties", select "Advance Settings" and adjust the "Transfer Mode" of the CDROM (Device 0) from "PIO Only" to "DMA if available".
- Click "OK".
- Right click the "My computer" icon, select "Properties". Then, select "Device Manager".
- In "Device Manager", double click "CDROM". Then, double click your optical device under "CDROM".
- In the new window which displays the optical device properties, select "Settings". Then, check the "DMA" box in "Options".
- Click "OK".
Question (Q&A-15|79): My motherboard is K7S8XE+. There are error messages appeared when I am making the SATA driver diskette. What should I do?(1/14/2004)
Answer:If you have trouble to make this floppy disk, you can follow the instructions below to solve the problem.
1, Please update BIOS to P1.50 or higher version. You can find the latest BIOS version on our website: http://www.asrock.com/mb/download.asp?Model=K7S8XE%2b&s=462
2, Please connect a hard disk drive to your system when making this floppy disk.
3, Please do not use Mitsumi 48A0W CD drive or Mitsumi 5600W CD drive on your system when making this floppy disk. However, you can use them on your system after you finish making this floppy disk.
Question (Q&A-15|78): In GE Pro-M2 latest BIOS advanced menu, there is one option named "Flexibility". What's the function?(1/14/2004)
Answer:The default value of this option is "Disabled". It allows better tolerance for memory compatibility when it is set to "Enabled".
ASRock also offers the hot key "Home" to enable Flexibility. Before the system boot up, please keep pressing hot key "Home" first, then push the power button to boot the system up. When the POST screen appears, the function "Flexibility" is enabled.
Question (Q&A-14|76): When I install Windows XP with SATA HDD on K7S8XE+, I found driver logo warning messages during installation. What should I do?(12/12/2003)
When you see the warning messages, please both select "Yes". However, if you still need the Microsoft certificated SATA driver, it is available at http://www.asrock.com/mb/download.asp?Model=K7S8XE%2b . Please download the driver and save it in a floppy disk before Windows installation.
Question (Q&A-14|75): My parallel port printer can't work normally with my ASRock motherboard. What should I do now?(12/12/2003)
Answer:Please try to go to BIOS SETUP -> Advanced menu -> Peripheral Configuration -> Parallel Port Mode, and set it to "Normal".
Question (Q&A-14|74): I'm using an add-on LAN card on my ASRock motherboard. The LAN card provides a "Wake On LAN" connector with a cable. Is there a connector on the motherboard so that I can plug this cable?(12/12/2003)
Answer:There's no need to connect this cable to the motherboard and you are still able to use the "Wake On LAN" feature with the add-on LAN card. To use it, please remember to enable the "PCI Device Power On" option in BIOS.
Question (Q&A-14|73): I have an ASRock ATX motherboard. Do I need to screw on the double hole?(12/12/2003)
Question (Q&A-14|77): I want to use the hot plug feature with my SATA HDD. What requirements do I need to know?(12/12/2003)
Before you process the SATA HDD Hot-Plug, please check below cable accessories from the motherboard gift box pack.
7-pin SATA data cable x 2
SATA power cable with SATA 15-pin power connector interface x 1
1.Without SATA 15-pin power connector interface, the Serial ATA HDD Hot-Plug cannot be processed.
2.Even some SATA HDDs provide both SATA 15pin power connector and IDE 1x4-pin conventional power connector interfaces, the IDE 1x4-pin conventional power connector interface is definitely not able to support Hot-Plug and will cause the HDD damage and data loss.
Points of Attention – Before you start to process the Hot-Plug:
- Below operation procedure is designed only for ASRock motherboard, which supports SATA HDD Hot-Plug.
SATA Hot-Plug support of ASRock motherboard is indicated in the product spec on our web site .
- Make sure your SATA HDD can support hot-plug function from your dealer or HDD user manual. The SATA HDD, which cannot support hot-plug function, will be damaged under the hot-plug operation.
- Please make sure the SATA driver is installed into system properly.
The latest SATA driver is available on our support web site http://www.asrock.com/support/index.asp
- Make sure to use the SATA power cable & data cable, which are from ASRock motherboard package.
- Please follow below instructions step by step to reduce the risk of HDD crash or data loss.
How to Hot-Plug a SATA HDD:
Points of Attention – Before you process the Hot-plug:
Please do follow below instruction sequence to process the Hot-plug, improper plug procedure will cause the SATA HDD damage and data loss.
How to Hot-Unplug a SATA HDD:
Points of Attention – Before you process the Hot-Unplug:
Please do follow below instruction sequence to process the Hot-unplug, improper unplug procedure will cause the SATA HDD damage and data loss.
Question (Q&A-13|72): Are there any requirements if I use AMD FSB 333/400 CPU on K7S8X(E) series boards?(11/14/2003)
Answer:Since the speed of AMD FSB 333/400 CPU is higher, it is important to dissipate heat from processor. Please choose powerful and proper heat sink for your system.
Question (Q&A-13|70): When I try to create my K7S8XE+ SATA driver diskette and boot up with the driver CD, the system locks up. What should I do now?(11/14/2003)
Answer:Before the SATA driver diskette creating process, please go to BIOS SETUP -> Advanced menu -> Peripheral Configuration -> Onboard SATA and set it to "Disable".
After the driver diskette creating process completed, please set Onboard SATA back to "Enable" in the BIOS.
Question (Q&A-13|69): In the beginning of P4VT8 SATA driver diskette creating process, my USB keyboard seems doesn't work. What should I do?(11/14/2003)
Answer:In order to fix this problem, please go to BIOS SETUP -> Advanced menu -> Chipset Configuration -> USB Device Legacy Support and set it to "Enable". For best system stability, please set it back to "Disable" after the SATA driver diskette creating process.
Question (Q&A-13|66): I'm using Duron 1600MHz Applebred CPU on your K7 series motherboard. How come the CPU is only recognized as a Duron 1200MHz CPU?(11/14/2003)
Answer:The FSB of Duron Applebred CPU (1400MHz to 1800MHz) is 266MHz. It is different from the former Duron CPU (FSB 200MHz). Please remember to adjust the FSB_SEL jumper to FSB 266MHz while using a Duron Applebred CPU.
Question (Q&A-12|65): I'm using ALi chipset based motherboard, P4AL-8X and P4AL-800. How can I install Linux correctly on them?(10/15/2003)
- When installing Linux, at the page choosing the installation between "Graphic mode" or "Text mode", please type "boot: linux pci=conf2" to complete the installation.
- After the installation, in the GRUB boot up menu, please press "a" to modify the kernel argument. Please type "ro root=LABEL=/ pci=conf2" in order to boot up correctly.
- Download the latest Kernel from http://www.kernel.org/pub/linux/kernel/ , for example, linux-2.4.22.tar.gz from another system.
- Copy the latest Kernel into this Linux system.
- Compile the latest Kernel.
For further Linux information about ALi chipset, please visit
Question (Q&A-12|61): Do ASRock K7 motherboards support the latest Applebred Duron CPU with FSB266 MHz, such as 1400MHz, 1600MHz, and 1800MHz?(10/15/2003)
Answer:Yes, all ASRock K7 motherboards had been tested with Applebred Duron CPU without problem.
Please refer to http://www.asrock.com.tw/support/CPU.asp
Question (Q&A-12|62): I'm using an ASRock motherboard which supports Hyper-Threading technology. How come there is no Hyper-Threading technology option in BIOS setup?(10/15/2003)
Answer:The Hyper-Threading technology option in BIOS will appear only when a Hyper-Threading technology CPU is installed.
Question (Q&A-11|57): My ASRock motherboard provides a 1.5V AGP slot. How do I know if I can use my AGP card on the motherboard?(9/15/2003)
Please check detail AGP SPEC form http://www.ertyu.org/steven_nikkel/agpcompatibility.html
If you are not sure what your AGP card is 1.5V or 3.3V, please double check with the card vender.
Question (Q&A-10|54): My motherboard provides FID jumpers. Why I can't change my CPU multiplier even though I already adjust FID jumpers correctly?(8/15/2003)
Answer:If the multiplier of your CPU is locked by itself, you can't change it even though you set FID jumpers through the motherboard.
Question (Q&A-10|52): What is Boot Failure Guard (B.F.G)? How do I enable this function?(8/15/2003)
Answer:It is an ASRock new technology. While the system could not boot up normally at overclocking setting, the safe boot up mode will be issued from B.F.G and provides a BIOS setting interface for parameter reset/correction.
You don't need to adjust any setting to enable B.F.G. It is a basic function for ASRock motherboard.
Question (Q&A-10|51): The north bridge of my VIA chipset based motherboard M266A is hot, is it normal?(8/15/2003)
Answer:Yes, it is normal, because the VIA P4M266A chipset is made by older process which may generate more heat.
Question (Q&A-09|47): I'm using P4i45PE now. How do I run FSB 800 MHz correctly?(7/9/2003)
Answer:1.Please use Intel® FSB 800 MHz CPU for your system.
2. Please set FSB jumper in pin 2-3 (Test)
3. Please install one DDR400(PC3200) in slot 1.
DDR SDRAM requires CL=2.5 or CL=2.
Please also refer to P4i45PE memory support list.
Question (Q&A-09|46): How could I use Wake on LAN function?(7/9/2003)
Answer:All of ASRock motherboards support Wake on LAN. Please enable the "PCI Device Power On" in the Power menu of BIOS. After saving the changes and exit the BIOS, please boot into the Windows OS then shut down the system.
Now, the system is ready to be woken up through LAN by other computers.
Question (Q&A-09|45): I'm using ASRock motherboard. In the BIOS, I found that the Vcore is a little bit higher. Is this normal?(7/9/2003)
Answer:The value is still in tolerance of the CPU SPEC. It's more stable to set the Vcore a little higher under CPU SPEC. Please do not worry about it.
Question (Q&A-09|44): When I manually increase CPU host frequency in the BIOS on K7S8X(E), will AGP and PCI speed up at the same time?(7/9/2003)
Answer:When CPU host frequency is increased, BIOS will automatically run the AGP/PCI frequency around 66/33MHz. Therefore, AGP card and PCI devices can work under SPEC even CPU frequency is set to perform over clocking.
Question (Q&A-08|40): How do I get more VGA memory size for Intel Extreme Graphics of the P4i45G(L)?(6/13/2003)
Answer:According Intel DVMT (Dynamic Video Memory Technology,) the amount of video memory is dependent upon the amount of pre-allocated memory set for your system. It allocates memory based on system requirement and is not configured by user. Memory can be adjusted up to the maximum limit set by the graphics driver.
Please refer Intel web site for detail information:
Question (Q&A-08|39): When I use ASRock P4i45G(L) M/B, I see there is 1MB shared memory from the system memory shown in the POST screen during boot process. What is the 1MB shared memory used for? (6/13/2003)
Answer:The 1MB memory is used for VGA BIOS (before loading OS).
Question (Q&A-08|42): May I use the power supply without +12V power (4 pins) connector for ASRock Intel platform Motherboards? (6/13/2003)
Answer:ASRock has its own design to omit the Intel specified 4-pin connector. All needed power for motherboard can be supplied from 20-pin ATX connector. So ASRock P4 platform motherboards is able to support some power supplies without +12V 4-pin connector.
Question (Q&A-07|37): What's the function of JL1 and JR1 jumpers on my ASRock motherboard?(5/9/2003)
Answer:When you connect speakers in back panel and front panel at the same time,
1. If the jumpers JL1 and JR1 are short, both front panel and rear panel audio connectors can work.
2. If both jumper caps on JL1 and JR1 are removed, only front panel audio works.
However, it requires your front panel to support the function.
Question (Q&A-06|30): I'm using a AMD Athlon XP 2000+ processor with FSB 266MHz on K7S8X, but the FSB jumper can only set from 100, 133, 166MHz. How do I adjust to FSB 266MHz?(4/15/2003)
Answer:Please understand that AMD Athlon XP 2000+ processor with FSB 266MHz is actually running with 1332=266MHz. Please adjust the FSB jumper to 100MHz for FSB 200MHz processors, 133MHz for FSB 266MHz processors and 166MHz for 333MHz processors.
Question (Q&A-06|28): Does ASRock AMD series motherboard support AMD FSB 333Mhz CPU?(4/15/2003)
Answer:ASRock K7S8X supports AMD FSB 333Mhz processor.
Question (Q&A-06|27): Does ASRock motherboard support "Boot from USB device", if my USB device is bootable?(4/15/2003)
Answer:Yes! All of ASRock motherboards support "Boot from USB device".
When the system boot up, please press "F8" or "F11" to enter "Boot Menu" and select USB device for your fist boot device , then the system will boot from the USB device which you selected. For P4I45D, please plug the bootable USB device to USB port 2,3.
Question (Q&A-05|23): Where can I get the detailed BIOS setting description?(3/3/2003)
Answer:You can find the detailed user manual and BIOS setting description in ASRock support CD.
Question (Q&A-05|20): After I updated BIOS, ASRock LOGO disappeared when booting up. Why?(3/3/2003)
Answer:Please don't worried! ASRock has removed LOGO in the new BIOS for all ASRock model. It is normal that ASRock LOGO disappeared after flashing BIOS.
Question (Q&A-05|19): What is ASRock U-COP?(3/3/2003)
Answer:ASRock U-COP = ASRock Universal CPU Overheating Protection is a hardware level mechanism, which provide the auto-power-shut-off function to protect CPU from the damage while the CPU temperature getting high.
All ASRock Intel/AMD CPU series motherboards are equipped with ASRock U-COP.
Question (Q&A-04|15): When I want to install an add-on AGP graphics card, do I need to adjust any settings in the BIOS if my motherboard has Onboard VGA?(1/30/2003)
Answer:No! You do not need to adjust any settings in the BIOS. ASRock motherboard will switch between add-on AGP and Onboard VGA automatically when you install or uninstall it.
Question (Q&A-02|8): How do I install the LAN driver for K7VT2?(11/26/2002)
Answer:Please install the LAN driver manually under Windows 98/ME/2000/XP with the following steps:
1. Put the K7VT2 support CD into the CD-ROM drive.
2. Double click on the "My Computer" icon, then right click on the CD-ROM drive and browse the support CD.
3. Locate the "winsetup.exe" on \Drivers\LAN folder and double click on "winsetup.exe" to run LAN installation program.
4. After 20 seconds, "The installation is completed!" will appear then you have finished the LAN installation.
5. Please restart your computer.
Question (Q&A-01|2): What's the meaning of AMI BIOS Beep Codes?(10/29/2002)
Answer:The following are AMI BIOS Beep Codes that can occur.
|1 short||Memory refresh timer error.|
|2 short||Parity error.|
|3 short||Main memory read / write test error.|
|4 short||System timer failure.|
|5 short||Process error.|
|6 short||Keyboard controller BAT test error.|
|7 short||General exception error.|
|8 short||Display memory error.|
|9 short||ROM BIOS checksum error.|
|10 short||CMOS shutdown Read/Write error.|
|11 short||Cache Memory bad.|
WESTERN DIGITAL WDBCTL 0020HWT USER MANUAL
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