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3rd Party Software Platform Components

Please refer to the Kofax Cross Product Compatibility Matrix for 3rd Party Software Platform Components for this product (select the desired matrix format below).

  • Kofax Cross Product Compatibility Matrix.xls
  • Kofax Cross Product Compatibility Matrix.pdf

This matrix lists the versions of 3rd Party Software Platform components that are supported for use with Kofax products. Kofax is committed to ensuring that our products work with these component versions and addressing issues that arise when our products are used in conjunction with them. Unless otherwise specified, we do not support the use of our product in conjunction with versions of software other than those listed in the Kofax Cross Product Compatibility Matrix. Once you have opened the file, click on the product tab that corresponds to this product.

Support Policy for Virtual Computing

For details on the Kofax virtual computing support policy, please read the Kofax Support Statement on Virtual Computing document.

 

Kofax Capture 10 Operating Requirements

Server System Requirements

This section lists the requirements for installing Kofax Capture on a server station.

NOTE: We recommend that you use a dedicated server for Kofax Capture. In particular, we strongly suggest that you do not use your server computer for scanning or importing documents.

Minimum Hardware Requirements

The following lists the minimum hardware requirements for the Kofax Capture server:

Processor: Pentium 4 processor, or equivalent
System memory: 1 GB or more
Disk space: 1.3 GB on any local drive, plus 300 MB available on your local C: drive or wherever your operating system is installed, for installation files, temporary files, and working space during processing. You may need even more disk space, if you have many image files or a large database.
Display: 1024 x 768 with 16 bit color, small fonts; 24 bit color is recommended for the best viewing of online Help
USB port: Kofax Capture hardware key (not required if installing with the software-based licensing option)
NIC: 100 Mbps

NOTE: Recommended requirements for a Kofax Capture server system are purposely not given as each implementation varies in capacity, load and processing. Testing your Kofax Capture processing workload in a test environment is highly recommended.

Client System Requirements

This section lists the requirements for installing Kofax Capture on a client workstation or standalone system.

Minimum Hardware Requirements for a Client Workstation

The following lists the minimum hardware requirements for the Kofax Capture client systems:

Processor: Pentium 4 processor, or equivalent
System memory: 512 MB or more
Disk space: 680 MB on any local drive, plus 300 MB available on your local C: drive or wherever your operating system is installed, for installation files, temporary files, and working space during processing
Display: 1024 x 768 with 16 bit color, small fonts
Parallel port: Enhanced Bar Code Engine hardware key (optional)
Printer: 600 DPI to support the Separator Sheet Utility (optional)
NIC: 100 Mbps

Recommended Hardware Requirements for a Client Workstation

The following lists the recommended hardware requirements for the Kofax Capture client systems:

Processor: Pentium 4 processor, or equivalent
System memory: 1 GB or more
Disk space: 680 MB or more on any local drive, plus 300 MB or more available on your local C: drive or wherever your operating system is installed, for installation files, temporary files, and working space during processing
Display: 1024 x 768 with 24 bit color, small fonts; 24 bit color is recommended for the best viewing of online Help
Parallel port: Enhanced Bar Code Engine hardware key (optional)
Printer: 600 DPI to support the Separator Sheet Utility (optional)
NIC: 100 Mbps or higher

Standalone System Requirements

This section lists the requirements for installing Kofax Capture on a standalone workstation.

Minimum Hardware Requirements for a Standalone System

The following lists the minimum hardware requirements for the Kofax Capture standalone systems:

Processor: Pentium 4 processor, or equivalent
System memory: 512 MB or more
Disk space: 760 MB on any local drive, plus 300 MB available on your local C: drive or wherever your operating system is installed, for installation files, temporary files, and working space during processing
Display: 1024 x 768 with 24 bit color, small fonts; 24 bit color is recommended for the best viewing of online Help
Parallel port: Enhance Bar Code Engine hardware key (optional)
Printer: 600 DPI to support the Separator Sheet Utility (optional)

Recommended Hardware Requirements for a Standalone System

The following lists the recommended hardware requirements for the Kofax Capture standalone systems:

Processor: Pentium 4 processor, or equivalent
System memory: 1 GB or more
Disk space: 760 MB or more on any local drive, plus 300 MB or more available on your local C: drive or wherever your operating system is installed, for installation files, temporary files, and working space during processing
Display: 1024 x 768 with 24 bit color, small fonts; 24 bit color is recommended for the best viewing of online Help
Parallel port: Enhanced Bar Code Engine hardware key (optional)
Printer: 600 DPI to support the Separator Sheet Utility (optional)

Configuration Requirements

This section contains information on a number of Kofax Capture configuration requirements. These are the required system configuration settings for Kofax Capture.

Kofax Capture License Management

Kofax Capture supports a centralized license management scheme. Activation occurs with your Kofax serial number and product code. With the hardware key licensing option, you must attach the hardware key to the Kofax Capture server at the central site, and on standalone installations.

The key features of the license management scheme are:

  • Licenses can be delivered and upgraded through the Internet.
  • Licenses must be activated before you can use Kofax Capture permanently.

Activation typically occurs during installation of a Kofax Capture server or standalone station, but can also occur after installation.

During installation: Near the end of the installation process, the installation will contact the Kofax license server to activate the licenses for the options you purchased. If you selected the hardware key license option, the installation may prompt you to attach a hardware key to the server or standalone station. Refer to the Kofax Capture Help for details about activating licenses.

NOTE: During Kofax Capture installation on a server or standalone station, you need to have Internet access if you want to automatically activate your license at that time. If the station does not have Internet access, you will be able to install Kofax Capture, but will need to use the Kofax License Utility to activate your licenses after installation.

After Installation: If activation during installation fails, you will be able to use your purchased Kofax Capture options for a period of three days. To use the purchased options on a permanent basis, you must use the Kofax License Utility installed with Kofax Capture to activate your licenses after installation.

After activation: the Kofax License Utility allows you to view the status of activated licenses, as well as activate new or additional licenses for your system. Refer to the Kofax Capture Help for details about using the License Utility.

NOTE: For more information about the options purchased for your company, contact your system administrator or Kofax Certified Solution Provider.

Network Components

Kofax Capture requires that the TCP/IP protocol be installed and running in your Windows network configuration settings. Prior to installing Kofax Capture, ensure that the following are installed and functioning properly:

  • "Client for Microsoft Networks" and "File and Printer Sharing for Microsoft Networks"
  • TCP/IP protocol
  • A NIC (not required for standalone installations)

Contact your network administrator or refer to your Microsoft documentation for more information about these components.

NOTE: Not having the TCP/IP protocol may be a problem in standalone installations that have never been connected to the Internet, or a network, or where the TCP/IP protocol has been removed or disabled. If you attempt to install a standalone version of Kofax Capture on a computer without TCP/IP, the installation may fail with an ?Unable to Initialize Batch Catalog? error message. The batch catalog is the Kofax Capture database.

Administrative Privileges Required

To install Kofax Capture, the logged-in user must have administrative privileges to the local computer.

Database Support

Kofax Capture 10 supports the following databases: MS SQL, Oracle, MS Access, MS Excel, PostgreSQL, MySQL, IBM Db2. The Kofax Capture 10 product also supports other ODBC Level 3 compliant database connectors. Although ODBC is a standard, variances such as in allowable syntax could prevent operation with another database even when using an ODBC Level 3 compliant connector. Kofax will make a reasonable effort to troubleshoot issues if they are identified.

For new Kofax Capture installations, you can select a database configuration (as listed in the Database Support section beginning on page 17 of the Kofax Capture Installation Guide) at the start of the install process. You can also switch database configurations at any time after installation.

For upgrades from Kofax Capture 8.0 or 9.0, the existing database configuration will be maintained. No option to switch databases is provided during an upgrade, however you can switch at any time after the upgrade. If your current installation is using the Standard (SQL Server 2005/2008 Express Edition) database configuration, SQL Server Express 2008 Edition Revision 2 (R2) will be automatically installed.

Kofax Capture Support

The Technical Support groups who support the Capture Installation, Configuration, Operation, and Web products, can assist with installation and configuration of the base Capture product as well as troubleshooting problems that occur in production. They have lots of experience with installation problems, batch class setup, patch code and bar code problems, hardware key issues, OCR engines, databases, etc. They provide support for the Capture-related products including KCN Server, all Kofax Import Connector products as well as Kofax Mobile Capture, Kofax e-Transactions and Ascent Xtrata products. They can assist with installation or connectivity problems across LANs or the Internet.

For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.


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